Dear Sir / Madam,
This is Narendran S V and my mobile no - 9944335833 . 'm a loyal customer for Airtel. I'm utilizing this accommodation for proximately 5 years. For the past one week i did'nt acquire the network coverage in my locality. I have dialed the customer care number - 198 but they did not respond me felicitously for the first time they hung the phone like anything, for the second time they made me wait for a longer time but then no one answered the call. With frustration 'm going to change the net work.
Then one more thing is that once i bought a recharge coupon of Rs.50/- lamentably it got wet due to that few numbers were expunged. Immediately i called the customer care number and i asked them to reveal the 16 digit no for that i have asked to trace that 16 digit number with the help of serial no or whatever its above that scratch pad. The only replication i got from the customer care is that we can not give the 16 digit number if you want to top up your mobile means you are obliged to buy a new card. Through that way i have lost Rs.50/-. Its not possible for everyone to keep the recharge coupon card safely there are a chances where we miss them. The money which we lose becomes a profit for the company and its the one way of cheating the public.
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