Dear Friend,
I am exposing the illegal activities of Airtel (most unethical company, I have seen) and will describe how they forcefully deduce money from consumer's prepaid accounts. I am giving the details of company's modus oprendi to cheat consumers.
In short I am thinking to go to lodge a legal complaint (also posting to every website) against Airtel on account for following illegal activities
• Even after activating DND service sending messages to customer and violating the personal privacy and putting customer in extreme mental torture.
• Illegal backend activation of services without customer’s permission and illegal transfer of money from customer’s account to Airtel account.
• Extreme mental harassment by doing financially illegal activities against customer every now and then since months.
It started couple of months back. Company started deducting money from my account in the pretext of "Java game downloads" (which were never downloaded) and Value added service (forceful activation without my permission). I am going to give the recent example (one of the many) in chronological order,
Date: 21-05-11; 23:07 message from AD-54321- "Thanks for downloading Java games you have been charged Rs99/=
Date: 21-05-11; 23:09 message from AD-54321- "Thanks for using weeklysub subscription services you have been charged Rs15/=
Date: 21-05-11;"PUSH MESSAGE": enjoy 1 day trial of model of the day for free, charges will be Rs 50/= month will apply after free trial, to stop click on the link xyz (which does not work)
I already have activated DND and it is illegal to send such kind of “Push messages” to me and harass me. I did not download any game or any such things. I did not subscribe any service. After calling to customer care at least 100 times (going through extreme mental torture) they accepted their mistake (complaint no. CBDAL20522605678& 79 & CBDAL20522643691) and returned my money.
BUT the same day again
Date: 22-05-11; 17:19 message from AD-54321- "Thanks for downloading Java games you have been charged Rs50/=
Date: 22-05-11; 17:45 message from AD-54321- Thanks for using weeklysub subscription services you have been charged Rs20/=
Date: 22-05-11;"PUSH MESSAGE": Get cricket alerts at Rs 3 day/= and then it was activated (without my permission, forcefully)
After calling to customer care again at least 100 times (completely exhausted and frustrated) they again accepted their mistake (complaint no. COVWC30522054533 & COVWC20523567218) and returned my money. To stop messages I again fought with customer care for at least 1 hr complaint no. CBDLA20523791892 and get the assurance that these things will never happen again.
BUT again
Date: 23-05-11;"PUSH MESSAGE": Get daily video at Rs 30/week to unsubscribe click here…. (a link which never works)
Date: 23-05-11; 21:25; message from AD-54321- "Thanks for downloading Java games you have been charged Rs90/=
I called customer care again and the gentleman sitting there (Mr. Ranjeet at 198-11, time-21:13, date 23-05-11) told me not so politely that I will never return your money irrespective of whomever mistake. I told thanks and final goodbye to Airtel.
This is only one of the many same events in the recent past. After this very event, I finally decided to cut myself off completely from Airtel forever. Moreover I am thinking to file legal complaints against the company for its un-lawful behavior towards customer.
In summary I am thinking to go to lodge a legal complaint (also posting to every website) against Airtel on account for following activities
• Even after activating DND service sending messages to customer and violating the personal privacy and putting customer in extreme mental torture.
• Illegal backend activation of services without customer’s permission and illegal transfer of money from customer’s account to Airtel account.
• Extreme mental harassment by doing financially illegal activities against customer every now and then since months.
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