Dear sir,
i have been continually harassed by airtel in my over 2 year old airtel lifetime prepaid connexion (mobile number 9903506646, owner sk roquibul alam, address bagnan, howrah). how? here are by these ways:
1. when asked for better nop service (gateway: airtelwap.com), crooked airtel always insist on delivering airtel live settings (gateway: airtellive.com) or mobile office settings (gateway: airtel gprs.com). the first service is charged rs.104 (no additional charges are applicable).the second service is, as aired, a preactivated service but one will only be charged if one uses the gateway and download a content . the third service is charged with rs.98 and additional charges are applied after exceeding 2gb surfing / downloading limits both for phone and pc. it will arise your surprise to know that these three services are active in my phone even after my ten-time request to turn them off (airtel live and mobile office services). i wistfully recharge rs.104 only to enjoy the nop service and avoid the extra charges.
2. airtel push its nop customer forcibly to click an advertise which is tagged with extra charges. such instances are my real time experience. last time when using nop in my W810i in the netfront inbuilt browser, i had been forcibly clicked an advertise and charged rs.99. when asked, airtel refused to refund the money but they couldnt show any transaction history.
3. my latest experience is somewhat absurd. i recharged with rs.104 within the expiry date of my nop service (on 30th april and my sister, 30th april my transaction id is 1059330691, time 6.39pm) but the service had been turned off in both of our sets till 07th May. nop service, as officially aired, takes maximum 48 hrs tobe activated in a set after recharge from deactivated state. in our case airtel took 7 days for lodging complaint here.
4. i couldnt call to any local number till 3 months after recharging with rs. 39 (local calls will be 50 paise/min).
5. though i am subscribed with airtel do not disturb service (no A1004542229), i got advertises.
6. when conversating, the tower signal bar fluctuate so often and automatically ended the conversation. the phone status when aliening with other sim does not provide this result.
even when pressed *123# it shows my lifetime expiry date is 2014 and not 2025 as promised.
what more can i tell.
customer care authority plse take serious actions against these criminals.
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