Sir my name is Pallavi Pande Cell No. 9975656617. I faced the problem, 30 Rs deducted in my balance of 23 dec 09. When the same is communicated to customer care executed, he refused to refun the amount. as subscription activated on your number and i can't any help, he replied me this is not my fault, this is your problem.
This is not first time that Airtell is activating such unwanted schemes on customer and charging the moneny. We are using the mobile to commnunication and not for the entertainment. The Audio which activated, on my mobile is not known to me. If I activated this scehem, I might have used it atleast once. Airtel can prove if I have used this servise, I am ready to pay the charge which they debited..
When I told to transfer to senior person from airtel, they told to talk with Nodal offier of Government of India and refused to solve the problem.
This is not the first time I am facing problem with Airtel. Suddenly we can't change our mobile number also as we have given this contact number to most of the places where the emergencies may occur.
Airtel can recall the communication I had with them that I never want any such paid entertainment services as I am using this service only for communication.
We are saving a paisa by all the means and airtel is taking money from our account as they are supposing that the pre-paid money of the customer is being to be used as they want for such unwanted services.
I request to look in this matter and solve my problem and help me to get my money back Thanks.
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