Hello Airtel,
This is a official complain regarding Airtel service provided to me,
I have issued a Sim card of your organization - (Airtel service providers) in 2005 till date i have been using it, The scheme under which i had taken this card was Friends so my call rates were subside for all the freinds users and my messaging was 10 paise airtel to airtel and 25 paise to other service providers, But since 11 Jan my scheme have been changed without informing me or giving me prior notification on SMS or call. My SMS rates were hiked to 1 Rs per SMS which is unacceptable, When i tried calling customer care no 198 (Which is chargeable) to know the appropriate reason why my scheme was change i got following responses at following days & intervals,
1) Date 11 Feb Time 7.02 PM - Reference NO: CBNRA30211570611 -- Name of
Operator Satish. My complain was taken and i was provided the resolution date 15 Feb.
2) Date 14 Feb Time 1.40 PM Name of Operator Vijay -- Just gave a call to know the status of my complain -- I got the answer that the "You will be soon get call by one our Executive office and your Issue will be resolved soon- Thank u for contacting airtel "
3) Date 15 Feb Time 1.40 PM Name of Operator Vibhor -
a) I got the answer that your validity was over so the scheme was changed but i told
him that my validity was till 7 july 2023 as i renewed it on jan
b) He told me I never had Friends card as the system is not showing him like that
but he matter of fact i am a prominent customer of airtel from 5 years using this
friends scheme on this no.
Later the call was transferred to his supervisor Name: Shilpa whom i spoke to -- At that time she gave me the answer that the you had made a recharge of Rs 64 on 8th feb so the scheme was changed but the fact is that there was no recharge done from my side the last recharge was done on 17th Jan of RS 150 as i getting full talk time on it. Shilpa couldn't give me any appropriate reason on this issue so the call was disconnected saying that she cant help me anymore on this issue.
4) Date 16 Feb Time 4.50 PM i tried calling again to costumer care but it seems that they have blocked my No and it gives me message that please dail *121# to know your Account Balance & Validity, Offers and start and stop services.
Till date I haven't got any satisfactory reason why my scheme was changed and why my service was interrupted i have been charged Rs 1 per SMS instead of 10 paisa
As of now i am fedup giving complain to Airtel costumer care every time i call i use to get different reason i request you to please look into the matter as soon as possible as i am getting mentally harassed.
Kind Regards,
Suhel. Deolekar
9766134364
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