Hi,
I am an AirTel prepaid customer with mobile number 9008088124. I applied to migrate from prepaid to postpaid connection on 11th April (Monday) at
"BRANDSHOP INDIRANAGAR LOBBY
Ground Floor Salarpuria Landmark 2002 100 feet Road HAL 2nd Stage Bangalore 560038 LM Near Coffee Day Citibank ATM 560038
Bangalore".
I submitted all the documents that I was asked for and payed 300 Rs as deposit for postpaid connection.
The person at relationship center took 2 hours and verified all the documents. He gave me a new SIM card and told me that after 48 hours my new SIM will be activated. I conveyed to him that I have to leave Bangalore on 22nd April so I want this thing to be done before that.
He assured me that it will take at most 48 Hours.
I waited for a week but I received no communication from AirTel. This Monday (18th April) I revisited same relationship center.
People at relationship center first didn't have any clue why it took so long for a simple P2P migration. Then they gave me old "technical problem" reason for the delay. When I tried to enquire about what technical problem they are speaking about I didn't get any clear answer. I was re-assured that in another 48 hours my post paid connection will be activated.
Today (20th April) I got a call from AirTel person asking me to visit relationship center again because they need some signature from me until then they cannot migrate my connection.
I am a working person and it is really hard for me to visit relationship center again and again.
I am leaving Bangalore in tomorrow and it is really urgent for me to get this thing resolved.
Please do the needful.
Thanks & Regards,
Chetan
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