Hi
I am member of Club Mahindra holidays my membership no is 1417927 till today I did not use any of my holidays because I am not satisfy with there costumer care department or they don’t pass costumer complain to there hade department.
My complain is I did not get my RCI card two years from my member ship. And because of that I have to canceled my trip to Disneyland Florida. Before I go to USA I called to RCI and they told me that we already sand you card to club mahindra office so call them. So I called them and ask for my card they said we will call you when we received the card after that I called so many time they said we already send that.
I got the answer from Member relations | Club Mahindra Holidays
When I came back from USA I called so many time then I visited there office then also they said we already sent at your place . then one day I visited there office and shouted in there office . then they found that my RCI card is in there office. There door keeper security grad received that. Before one and half year ago.
Now the problem is created my international free voucher is invalid after one year. Now who is responsible for that.
When I meet before I got the RCI Card they said we will renew that one year . and the same day when I got RCI Card from there office that time customer relation officer is changed new officer said we cant renew that.
I got answer from feedback @ clubmahindra.com
(we would like to inform you that the RCI membership Kit has been despatched to your registered postal address on 15/04 through Elbee couriers. The same has been received by Mr. Shiva. The POD number is 347140533. We kindly request you to check for the RCI membership card in the same membership kit.)
In fact Mr. Shiva is your Club Mahindra Holidays Ahmedabad office security guard or office boy that thing is confirmed by Purvi your Membership relation officer Ahmedabad office. And your ahmedabad office send me that kit in end of 2010.
My club mahindra credit voucher is expired So request you to renew my 7days free voucher and my food voucher.and from date of my membership i did not get my RCI card for Aprox two year. so please look to that. till today i did not get your monthly or quarterly club mahindra megezin.
In all this matter I need satisfactory answer that’s all.
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