Hi,
makemytrip booking id: NH252211094943
Complaint number ref-id provided by makemytrip : 101230-049852
We booked a good hotel room (solitair exotica resort) in Koorg for our once in a year trip through makemytrip in Dec. The booking was done a month in advance and the sent confirmation clearly stated that booking is done and threre is no need to further call and check with hotel. The provided contact info of hotel was wrong in booking confirmation letter
We drove from Bangalore to Koorg and reached to hotel at around 8 pm in the evening. After completing the formalities when we entered in to the room, we found that this was a newly constructed room and still not complete. There were no doors, roof filled with mosquitoes and bugs, no AC, TV was not working and various other mentioned room fascilitis were missing.
We spoke to the staff and manager and they mentioned that this is the only room available and all 22 rooms are filled. They also mentioned that the booking was taken inspite of they informing the management that no rooms availble. They said that this has happened 3rd time in this month and refused to take responsibility.
I & my wife waited till 11:00 pm at reception but they didnt do anything and eventualy asked us to move to an equally good hotel for that night. We had no other option and agreed for the same. Hotel records will show that we never checkedout.
The new hotel room was in no way equal to what we had paid for but somehow we stayed. Next day we didnt recieve any call till 12:00 pm and were not able to get through to anyone in hotel.. Makemytrip executives assured of taking care of it multiple times but nothing happened. Finally we drove back to Bangalore and have been following this up with makemytrip since Jan. We have stopped getting responses now.
Even if we dont get a full reimbursement along with emotional & pshychological torture compensation but still wanted to publish this so that people know about these agents. Till the time everything is smooth you will be fine with your agent but true test happens when a problem is reported and the way company approaches it.
Makemytrip did not care about all this as they possibly dint see any harm from 1 such complaint but this demonstrated that if no one get to know then they really are not interested/concerned in any communication once they have taken the money. If there is a safe opportunity then they will take advantage.
Instead of seeing travel company responses during problems we should avoid them in order to pass the message that they cannot afford to be relaxed/casual about the complaints where they are accused of cheating.
I have stopped using makemytrip for all my domestic and international travel.
vinay rawat
9980146652
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