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"swati laddha" | Add to Address book |This is spam
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Subject: Consistent deficiency in bookings and bullying the members and taking hefty ASF charges
Date: Thu, 29 Sep 2011 14:39:06 IST
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Dear Sir,
I am very sorry to say that I am regretting being the member of Club Mahindra. As whenever I try in for a booking I am givren variation of answers.
I had a word with Mr Irfan from Chennai branch for Munnar property booking for which my details are as:
18th oct 2-1br, 1-2br, voucher no 711637
19th oct 2-1br, 1-2br, voucher no 711638
20th oct 2-1br, 1-hu, voucher no 715140
He had also confirmed that since you are a blue member but under special consideration since you have not been able to use your holidays since last 6 years and also after talking to my senior staff we have given you this confirm booking. He had also asked me to clear all my asf charges, which I had done immediately. You can go through my backdates record and check that I was not paying the charges earlier as I was not at all satisfied with the bookings and had also planned to withdraw my membership. But then I thought of giving it a last try, but here also you people had bullyed us by saying, clear all ASF charges and get confirm booking.
Today when I had just called to confirm my booking status and had a word with one ms ASMA, I got a variation in my booking. She informed me that my 18th booking has been totally cancelled and for 19th there is booking for 3-1 br appartment. How can you cheat your member and cancel his booking and then on top of it not even having the courtsy to inform the member.
If my booking had been cancelled then at least you people should have informed me and for what reason had my booking been cancelled is still unknown to me.
Also as senior citizens would be travelling with me and all our program had been chalked out according to the bookings done by me. Now this last moment change in the program would create a lot of problem for me.
I have always had problem booking with you people. You r increasing the ASF charges every year and also going on adding up members but not satisfing the existing members. I had also made 2-3 members on my reference and also know some more of them who are not at all satisfied and many have also withdrawn the membership.
This is my last warning or else will have to take some legal action. Hope you take this complaint seriously and look into it immediately.
Thanking you,
Swati Laddha
Mem no 199705202039
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