Sir,
This is to inform you that my family and I were invited by the employees of the City Centre, Salt lake branch of Club Mahindra Holidays to attend a presentation on 8th June, ’09.We were attended by Mrs. Manashi. Finding the package beneficial, I booked a trip to Goa and paid Rs. 4, 500 at hand. Soon I received my Member ID i.e. 1494039 and I also paid another 20, 926/- within 15th June, ’09. But the written package details that were posted to my residence afterwards were completely different from that of Mrs. Manashi’s elaborations of June 8, ’09. At the time of booking, it was 5 nights and 6 days which turned into 3 nights. Initially, it was said that the sight seeing will be free of cost which changed into payable. They promised that they would take us from Kolkata to Goa by air. But later on, they committed a breach by confirming that they would only take us to Mumbai by air and after that, it was our responsibility to reach Goa.
Hence, we decided to cancel the said trip and gave an application personally to City Centre, Salt lake branch on 19th July, ’09. Though Mrs. Manashi signed on our application and they accepted it, but I got no response until today. After that, I tried to contact them a number of times, but they never bothered to answer to my queries, they never gave me a justified explanation. So, I posted a letter to their ‘Shrachi Tower’ branch as it was supposedly the main branch in Kolkata according to Mrs. Manashi. But they did not even accept it. Having no other option, I moved to an advocate and he sent a few letters to all their respective branches. But it was the same again, they refused to accept those.
At the end, I thought of bringing this incident into the notice of Consumer Forum to seek justice. I would expect you to look into the matter personally and kindly arrange the return of the entire paid amount of Rs.25, 426 as early as possible. I would also like to claim compensation as they harassed me a lot. I had to travel to their different branches many a times. I had to call them several times and it even required me to consult an advocate. I had to gone through severe mental pressure & agony. You can understand that managing all these additional expenses is not easy for a middle-class family. I hope to get money back along with compensation as earliest.
Payment details:
08.06.’09 – Rs. 4, 500 cash
12.06.’09 – Rs. 10, 000 by Cheque no. 528023
15.06.’09 – Rs. 10, 926 by Cheque no. 528024
Total paid amount – Rs. 25, 426
Thanking you,
Yours truly,
Ashim Kumar Dey
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