Hello,
Iam S. SARAVANAN. your curtomer. My brother in law VEERAPANDIAN RANGAN & me saw a advertisement in HINDU News paper chennai edition this 03.10.2011
It said that the company called expedia .co.in is offering a trip Chennai to Kulalumpur (3nights & 4 days) inclusive of flight Air Asia and accomadation for Rs.7, 779 (approx). The booking should be done before 09.10.2011 & travel should be performed before march.
Since we found that it's quiet irresitable we thought of enquiring about it & spoke to a staff on that day itself. We asked the staff & enquired whether there is any hidden cost in it. He replied that there is no such thing.
Hence, we finally decided to do bulk booking for minimum 24 persons. We called the company on 06.10.2011 at about 12.00 noon & and started explaining our request to Mr. Ajay sehgal. He said that Jan.15 2012 the tickets are available but he can do only for 6 persons at a time and moreover told us that he can't assure for rest of the group within the price slot i.e for Rs.7, 815 (approx) per person. We said to start booking since he urged us that the price will change if we delay further. He said that it comes around Rs.48, 900 incl.of service charges or whatever and asked us the names of first 6 persons & card details of mine including c v v details. My In law was esistant to give the no. since scb won't recommend this action. But he still insisted that it's govt.approved & assured us that the transaction will be authentic. We proceeded further & gave the details to him. Finally he said that the system is showing error after giving him all the details & at the end of the transaction. I received SMS alert for irrelevant Rs 8, 534.61.We enquired about the alert & he was not clear. He told us that he will call back within an hour in my in law's mobile & confirmed us that all the details are in the system.
We waited but there was no reply & we called their toll free no.1800 102 4452 again. Ms. SOMYATA answered the call but said she was not able to trace the details and said that it's not available on jan 15 & said that its aavailable on feb 10 for the same price slot. We gave the details again for the 6 persons & she started the booking. She confirmed the booking & promised to call back on 07.10.2011.at 11.00AM for rest of the group.
She did'nt give any booking id but insisted to tell us the names of the persons booked & the date of travel for any quiries. This time also sms alert i received was irrelevant for Rs39, 822.00 but actual amount she refered was for RS.48, 356.61.
We got suspicious about the whole process and called their no.again in the evening. Staff said that the booking is not confirmed. We told the details of the booking with AJAY & SOMYATA.He transferd the line to sanjeev. Sanjeev said that the booking is on Jan 15 again, I told him that Somyata confirmed the seats for feb 10. He said that the booking is confirmed for jan15 with pnr no of flight. I enquired the status for the gruop. He transferd the line to Gaurav & he told us that the booking is on feb 10 again. We were totally confused and decided to cancel the trip.
We said that we don't want to travel on any dates with this amount of confusion. Hence we asked for refund of our amount. Transfered the call to Sanjeev again but he said for that he has go through the details & call us again tommorow.
On 07.10.2011 12.00 noon we called them again to check the status since no one called from their side as per their promise. Ms. Vandhana took the call & she was totally unaware of the case. She once again promised that she will call back within 4.00pm.
But no reply as usual till 6.00pm & hence we called them again. Vijay raghavan took the call & said that the booking will be cancelled for any one of the dates only & amount can't be refunded. We said that we won't want to travel after all this confusions but he still insisted that he will not be able to refund the amount transacted in my card. We argued with him for more than an hour that its not our fault, he apologised for the confusion but the company can't refund the amount. We said we are not travelling but need the refund onany case because of all the terrible confusion happened for past 24 hours. He said its your wish but the money can't be refunded. We told him that we file a case legally on this issue & he said that its up to you to decide and ended the call.
We are also seeking legal advice on this & I have blocked my card as per my standard chartered bank advice since i shuold'nt have disclosed my CARDS C V V No. and requested to hold the transactions made by us with the expedia. The officer MR.Tharun said that one transaction is alredy cleared for Rs.8654 & Rs.39822 (approx) is under process. We requested him to hold the payment since the company is not genuine. He said to register a complaint for that in this site.
So, we are doing this and we will be grateful if your team looks into the matter & solve it as special case. WE NEED THE COMPANY TO BE ANSWERABLE TO ALL OUR MISERIES WHICH IS TOTALLY UNCALLED FOR ONOUR SIDE.JUST RETURNING BACK THE MONEY WONT SOLVE THE FRUSTRATION & HARASSMENT FACED BY US FOR PAST 2 DAYS.We hope you will understand the our situation & the pain we have gone through.
Thanking you.
regards.
saravanan
0 comments