10 of us just travelled from Delhi to Jalandhar and back on the Indo Canadian bus service. There were a number of problems with the trip -
1. Non issue of tickets - The indo-canadian people at the indra gandhi international airport (pillar 16) refused to give us tickets after we paid the money. They kept saying that the system was "slow". We later boarded the bus, but they still did not give us the tickets when we asked for it! It looked like they pocketed the money.
2. Old buses - Both the buses were very old and had uncomfortable seats and poor suspensions. Coming from south india, we usually expect a good bus like a Volvo. Am surprised that this service is mostly used by NRI Punjabis! They should be demanding better service
3. Heater does not work in most times. Blankets/shawls are also not provided. Again, this is a common expectation from bus travels
4. They stop at a restaurant called Haveli in Ambala for food. This hotel serves bad food and is very costly
5. Unconcerned bus drivers and conductors - turn the AC on whenever they feel like, keep the lights on in the night and play loud music!!
6. The toilets in their Jalandhar office are filthy!!
7. They promised to drop us at the domestic airport in New Delhi. they broke their promise by dropping us 300 metres away from the terminal at 5 am saying that they couldn't take us to the terminal.
the only good thing i can note about the experience is that they left and arrived on time.
Aditya Kini
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