IRCTC
Ticket not booked, Payment not received but account debited

I tried booking a ticket, however the web-page went off soon after the bank details are entered but the berth is not allocated. THE STATUS IN IRCTC shows payment not received from bank and bank statement shows a debit of 288 rupees towards IRCTC.

PLease can anyone respond to this on how can I get the amount refunded.

Thanks,

Nitish