I havn't got my money back from Kesineni after reminding them for more than three times through mail. I tried to connect to their customer care but after waiting for more than 10 min they intentionally cut the call. this happend to be thrice. you can see the conversation between info@kesineni and myself below.
Problem with online booking Track ID: 84F02B
Hi,
I tried to book ticket from Hyderabad to Bangalore (journey date: 13/09/10) on 08/09/10 at 8:45PM. After the credit card details are given it said that the session is expired and asked me to confirm about the ticket. I got the message from my ICICI credit card that money (Rs 980) was deducted from my credit card.
Track ID: 84F02B
I would like to know how and when my money will be recredited into my credit card.
Please tell me the procedure on how to get my money back.
Your Online customer care is worst of what I have seen in my life. After waiting for around 10 min the phone queue it got disconnected. I anyway will not be booking any ticket from your online ticket booking in future.
Let me please get my money back and I assure you I won't tryto book the ticket again in my life.
Expecting quick response for atleast my mail.
Thanks
Sudhir
|
Info General
to me
show details Sep 9
Dear Mr. Sudhir Reddy,
Thank you for your query. We appreciate this opportunity to assit you.
We regret for inconvinience.we hereby state you that your call was terminated due to lines busy. As it is a customer care centre we have totally 32 lines on each phone and all phones are busy.
In reference to your mail, we found PNR: 84F02B is an unsuccessful transaction (MONEY DEBITED FROM YOUR ACCOUNT WITH OUT ISSUING THE PRODUCT), refund process initiated for the same.
We request you to kindly have a glance on the proof for your convinience.
Thu Sep 9 12:27:19 UTC 0530 2010
Problem ID: 20608
Title: Passenger
Caller's Name: Sudhir Reddy
Caller's Email: NA
Caller's Phone: 9902035150
Problem Category: Amt Caputured Ticket Not Issued
Problem Other: NA
Card No.: 517653******5011
Card Holder: Sudhir Reddy
PNR Number: 84F02B
Trans ID: 8561838302002510
Appl. Track ID (UDF5): 1571942
Date of Attempt: 08/09
Amount: 980
Problem Description: Amount captured ticket not issued.
Problem Resolution: NACAPTURED 146296 025292253648 5536600281202521 84F02B -1 20608 Bhargavi.ch Amt Caputured Ticket Not Issued 1571942 980
Resolution Updated: Thu Sep 9 12:28:21 UTC 0530 2010
Problem Status: Closed
This amount will refund to you with in two business days from the time of refund.
For further assistance, please feel free to revert.
--
Thanks & Regards,
Kesineni Team - Helpline,
040 - 44771777.
- Show quoted text -
On Wed, Sep 8 at 9:05 PM, sudhir reddy naathaala wrote:
Hi,
I tried to book ticket from Hyderabad to Bangalore (journey date: 13/09/10) on 08/09/10 at 8:45PM. After the credit card details are given it said that the session is expired and asked me to confirm about the ticket. I got the message from my ICICI credit card that money (Rs 980) was deducted from my credit card.
Track ID: 84F02B
I would like to know how and when my money will be recredited into my credit card.
Please tell me the procedure on how to get my money back.
Your Online customer care is worst of what I have seen in my life. After waiting for around 10 min the phone queue it got disconnected. I anyway will not be booking any ticket from your online ticket booking in future.
Let me please get my money back and I assure you I won't tryto book the ticket again in my life.
Expecting quick response for atleast my mail.
Thanks
Sudhir
Reply
|
sudhir reddy naathaala
to Info
show details Sep 17
Hi,
Thanks for you prompt response. But After waiting for 7 working days I havn't got my money back.
Can you please look into this issue ans resolve as soon as possible.
Thanks
Sudhir
- Show quoted text -
On Thu, Sep 9 at 12:43 PM, Info General wrote:
Dear Mr. Sudhir Reddy,
Thank you for your query. We appreciate this opportunity to assit you.
We regret for inconvinience.we hereby state you that your call was terminated due to lines busy. As it is a customer care centre we have totally 32 lines on each phone and all phones are busy.
In reference to your mail, we found PNR: 84F02B is an unsuccessful transaction (MONEY DEBITED FROM YOUR ACCOUNT WITH OUT ISSUING THE PRODUCT), refund process initiated for the same.
We request you to kindly have a glance on the proof for your convinience.
Thu Sep 9 12:27:19 UTC 0530 2010
Problem ID: 20608
Title: Passenger
Caller's Name: Sudhir Reddy
Caller's Email: NA
Caller's Phone: 9902035150
Problem Category: Amt Caputured Ticket Not Issued
Problem Other: NA
Card No.: 517653******5011
Card Holder: Sudhir Reddy
PNR Number: 84F02B
Trans ID: 8561838302002510
Appl. Track ID (UDF5): 1571942
Date of Attempt: 08/09
Amount: 980
Problem Description: Amount captured ticket not issued.
Problem Resolution: NACAPTURED 146296 025292253648 5536600281202521 84F02B -1 20608 Bhargavi.ch Amt Caputured Ticket Not Issued 1571942 980
Resolution Updated: Thu Sep 9 12:28:21 UTC 0530 2010
Problem Status: Closed
This amount will refund to you with in two business days from the time of refund.
For further assistance, please feel free to revert.
--
Thanks & Regards,
Kesineni Team - Helpline,
040 - 44771777.
On Wed, Sep 8 at 9:05 PM, sudhir reddy naathaala wrote:
Hi,
I tried to book ticket from Hyderabad to Bangalore (journey date: 13/09/10) on 08/09/10 at 8:45PM. After the credit card details are given it said that the session is expired and asked me to confirm about the ticket. I got the message from my ICICI credit card that money (Rs 980) was deducted from my credit card.
Track ID: 84F02B
I would like to know how and when my money will be recredited into my credit card.
Please tell me the procedure on how to get my money back.
Your Online customer care is worst of what I have seen in my life. After waiting for around 10 min the phone queue it got disconnected. I anyway will not be booking any ticket from your online ticket booking in future.
Let me please get my money back and I assure you I won't tryto book the ticket again in my life.
Expecting quick response for atleast my mail.
Thanks
Sudhir
Reply
Forward
Reply
|
sudhir reddy naathaala
to Info
show details Oct 1 (3 days ago)
Hi,
I did not get my Rs 980 which I lost during uncompleted transaction. Can you please spend some time to find out where the issue is. Its been a month since I booked the uncompleted ticket.
Thanks
Sudhir
- Show quoted text
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