KONDUSKAR TRAVELS PVT. LTD
Refund: Not arriving of bus at designated place

Dear Sir,

First Incident

I booked ticket for Mumbai to Kolhapur (Journey Date: Wednesday, April 04) on April 01 over phone and collected the Receipt No. 3839 dated April 01 (copy attached) for two seats (Seat Nos.1 & 2) with total sum of Rs.1100/- (Rupees one thousand one hundred only) from M/s. Koduskar Travels Pvt. Ltd. (Dadar Office).

I reported at their site office (Opp. Wadala Telephone Exchange-Boarding Place) as per the instructions at 10:15 PM sharp on April 04. The office attendant wrote the bus no. 7722 on the above mentioned receipt and we waited at the designated place where konduskar buses normally takes their passengers. When two buses came at 11:00 PM with gap of 15/20 minutes, we inquired with the office attendant when our bus no. 7722 will arrive. He told us that the said bus will come within 15 minutes. After gap of 20 minutes when we went to site office for inquiry, the office found closed. We tried to contact office phones at Dadar / Crawford Market / Kolhapur, but not a single phone was answered.

Next day on April 05 when we inquired with Kolhapur and dadar office they told us that the bus no.7722 came at 10:45 PM and taken few passengers so amount will not be refunded. In this regard my questions are as follows:

1. We were standing at the designated place how we can’t see the bus when other buses where stops in front of us and taken their respective passengers.

2. Four of us were standing at that time (I, my wife, my son & his wife). How nobody could saw the bus no.7722?

3. We were present at that place from 10:15 to 12:00 PM.

4. If bus came at the spot as per the statement of koduskar staff then it is ok. Who will check?

5. If bus did not arrive at the spot then I must get my Rs.1100/- refund.

Second Incident

It may be further stated that I did online booking of return journey (From Karad to Mumbai, Journey date: Saturday April 07) having ticket no. 22860121342 / PNR No. 29638652, Seat nos. L8, L9 (copy attached) for the total amount Rs.1500/- (Rupees one thousand five hundred only). I cancelled the said journey on Thursday, 05 due to first incident. In this case also Konduskar sent email regarding cancellation but not indicated the refunded amount I am supposed to get.

There is no email id of the Konduskar for complaint. Every travel agency should provide the complaint icon on the site.

Can I get the justice in this case?