Dear Sir/Madam,
Don't know what will come out of this complaint/grievance. But I’ve been troubled and being put through hell by the damn bloody Air India and its Customer Services.
It all began when I had gone to my hometown, (GOA) as I currently live in Mumbai as am working over here. My plight had just begun when I boarded the Air India FLIGHT NUMBER: 662, Goa-Mumbai on 15th May. The only mistake I did was that I checked in my baggage (10 KGS) as I had carried a bottle of Tequila and some sausages and cashew nuts and some sweets which are delicacies of my hometown Goa.
Reached Mumbai and 5:30pm or around that time.
Then waited for my checked luggage to be delivered to me via the luggage carousel at the baggage claim area.
ALAS!! I waited and waited and my luggage never came. It was 7:00pm and by now I frantically started searching for help from any bloody Air India Service and finally made it to their baggage claim office and then had to go through all the bloody formalities of filling up forms and all that crap and ALSO I WAS TOLD TO BE REST ASSURED MY LUGGAGE WILL BE SENT TO MY ADDRESS.
It’s been four months now and don’t know who the hell is going to pay me for all the calls made to the damn Air India office, then call this department and that department, sometimes someone doesn’t even know what I’m talking about. Sometime they said my bag has been sent to Dubai in error, AND FINE IF IT’S DUBAI, just fill the bag with some gold and send it back to me then.
Now am running around getting claim forms sent by courier so I get a mediocre petty amount of Indian Rs 4, 500/- ONLY. This amount has also been decided by the GREAT AIR INDIAN AIRLINES, that this is what they will price my luggage at, i.e. Rs.450/- a kg. Looks like I just lost 2ks of mutton and am getting paid for losing my PRECIOUS MUTTON STEAKS!!!
ALL I EVER WANT NOW IS MY BAG OR A DECENT CLAIM WHICH AT LEAST MAKES SENSE...
A DISTRAUGHT CUSTOMER
SHAMAINE REBELLO
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