Make My Trip
Unjustified refund amount for the non operational flight

HI,

I had made a booking with make my trip for a British Airways flight from Bombay to Denver and return from New York to Bombay. The return flight which was scheduled on 17th Dec 10 was cancelled by British Airways due to the weather conditions in London. I was rebooked and even that flight got cancelled on the 19th Dec 10. So BA had given me an option to book my own flight as the originally booking was not done by their site or contact make my trip to rebook.

Make my Trip did not help me out in that and told me that I will have to repay for the new booking which was a higher amount as it was considered as a single flight. Finally I had to rebook myself on my own and according to the policy claim for the refund of my flight which was non operational. The total amount that I had paid Make my Trip was Rs 80000/- for return flight. So ideally I am suppose to get the 50% of refund of my amount as the flight was cancelled. Make my Trip initially sent me a mail saying that the amt that will be refunded to me would be Rs 6500/- post my arguement with them it suddenly came to Rs 26000/-

I spoke to BA to check with them about the refund details. I was not told the exact amount by them as it was mentioned to me that Travel Agents get some discounts on their booking however I was informed that I should still be getting close to 50% refund of the amount that I had not flown and that I should ask for detail breakup of the refund amount.

I have been trying to get in touch with Make my Trip since the time I have returned from US that was from 27th Dec 10. Till date there has been no concrete explanation on this. I have all the mails as a proof of the communication that I have had with them.

I would like you to help me get my money from them as I am stuck as I had to pay double for the return travel. One that I paid initially and the other that I had to pay to another airline to fly back. They are trying to cheat their customers like this and there is no explanation or follow-up on this inspite of me telling them that I will take this to the consumer court.

I require your help to sort this at the earliest.

Thanks,

Shraddha Iye