The services provided to me were not up to the mark and scale of such a renowned company that too Make My Trip.(A NYSE listed company i suppose). I was so disheartened and surprised to see that.
From starting i had many problems and issues in my trip. It was such an harrasing thing for me.
To start with:-
- When we reached Srinagar we were given Xylo Taxi for all 7 days, but we were committed for Innova car, the first difference starts there. When i had asked and paid for innova why did i got Xylo.(However the Driver was courteous)
- When we went to Pahalgam, tour to Chandanwadi, Aruvalley and beetab valley were in my itenary and was to be provided and paid by you, but the local agent there told me that it was not included and i had to personally pay for it. I had to just co-ordinate between Make my trip and that agent. what is it yaar i was not there to call you people and that agent to co ordinate and fight for my services. After so much hassles it was solved. I was there to enjoy, not to waste my time coordinating for my group. Why so much confusion?.i paid extra to make my trip just because i wanted to be rest assured for my services but my most of the time was just wasted fighting. I didnt paid so much to just get harrased.
- After reaching back to Srinagar we were so tired and we entered our hotel Duke, we all were so Frustated and amazed to see that there was no power in the hotel. And they didnt had any alternative arrangement for the same to run there fans in such a hot weather, as it was more that 32 degrees. And to add more there were so many flies in the room without a fan running Un hygenic, PATHETIC and INHUMAN CONDITIONS.These are the bare minimum services which even a budged hotel provides. How to rest in the hotel?? It was an question to our mind.
Adding to it Bathrooms were pathetic and in such a bad condtion, i cant even tell you. Flush was not working, it was stinking, water was leaking. I can't even imagine the scene again. We just had to pass our time anyhow. As we had already paid for that. Moreover TV channels were not working not even 1 channel was clear to be watched.
Now adding more to that again i had to fight for my services which i had paid for, i had paid for one extra bed but there were saying that its not included. Again an harrasing thing for me as just had to waste time there coordinating between your agent and you for that. Even for my breakfast i had to fight as according to them it was included but i had paid for that. After so much tussle it was solved.
Worse was to come, when we were taking our breakfast, to our wonders by chance we noticed that they are giving us food with fungus over it. Bread was with fungus. We were with two little kids and we didnt knew that we just had food with that fungus. That is why one of the kids had stomach ache and vomitting that day. Such an inhuman conditions. If i had to pay for that hotel i would not have paid even a single penny for that. Where i wasted my whole 2 days. I was being told by our representatives that all the hotels are being first checked by make my trip before recommending, is that what your company see and check? Was really fed up with the services provided, with such a big company.
After all this they had provided an refund of Rs 10000, where i have paid Rs.149000 for the services, not even 10% of the total package cost. I had to call several times for that and had to waste a load of time.
I wanted atleast 25% compensation for making my tour a very bad expereince and for all the harrasment and time lost.
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