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Efund not received

Dear sir,

I booked a ticket on june9 from bangalore to madurai and this is the booking id IN1106B10356.

I didn't receive any eticket but the amount 11020 was deducted from my account.

I checked with bank and these are the details provided by bank

Merchnat payment voucher number 5601194665131106

Trace number 000079831.

I have called more than 15 times till no response from them. This is the sample mail I get from them but noone calls back.

Please kindly let me know how i can get money refund from them

Thanks

sasee

This is in reference to your complaint in regards to booking id IN1106B10356

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>Please note that we are looking into this matter and shall revert to you in 72 hours.

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>We apologize for the inconvenience caused due to delay at our end.

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>We value your business with us and look forward in assisting you with all your travel plans.

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>For any further assistance we are available round the clock on our toll free numbers