Hi.
I have taken a package from makemytrip.com which covered Cochin&-gt;Munar&-gt;Thekkkady&-gt;Alleppey&-gt;Kumarakom as my honeymoon package. I would like to inform that in spite of me paying a huge amount of 4 the trip was a horrible experience and was not at all worth the amount I paid. Below is my feedback for the same.
The Misty, MUNNAR Munnar
I was in the The Misty, MUNNAR for two days and my stay here was the most horrible experience in the whole trip. I was given room No 105. The room was not at all cleaned and cob webs and wetness due to water leakage was easily seen in the room. Though the room had a Geyser but due to faulty switch it was not working. There was no electricity connection in morning. The hotel was located at distance of 1 hr from Munnar due to which I was not able to cover many sightseeing places. I had complained to Neetu Khosla (contact person from makemytrip) for the same. She assured me changed in hotel but it was not made. There was no one at reception to address the problems as well. The hotel had only 7 rooms and 3 staff. I failed to understand how this place is rated at all. Also I fail to understand that in spite of me paying a huge amount, why this hotel was even allocated to me.
Lake Queen Hotel, THEKKADY
The room (room no 202) allocated to me was not at all up to the mark. Following is the feedback of the room.
a. Room didn't had AC
b. The Room was very small and untidy. Toilet pipes were easily seen near the bed.
c. The bathroom door of the room was not closing.
d. The hotel didnt had room service.
e. No Wifi / Internet connection.
f. Hot water was not available all the time and was available for 3 hours in morning for whole hotel, eventually leading to cold water in those 3 hours as well.
Along the low standard of the hotels, I also faced following problems.
1. The hotel Misty Munnar was some 1 hr drive away from Munnar and hence i was not able to cover many site seeing places in munnar.
2. At Kumarakom, I was given a voucher for paddy fields resort. This hotel was changed after the start of my trip. (I have a voucher said BOOKING CONFIRMED in bold and highlighted letters. I think u guys confirm the hotel to customer first and then book hotel later)
3. At Allepey, my voucher said a confirm booking for one night but at JCT house boat, i was told that my booking is only for 3 hours. This caused lots of confusion and phone calls to makemytrip. The makemytrip IVR was down that day and Neetu Khosla shamelessly didn't pick my calls and later switched off her mobile.
@ Neetu Khosla
I am really upset with the makemytip point of contact Neetu Khosla. When ever I use to call her, she was not available in office and hence things used to get delayed for the day or two. I had to do 3 -4 times followup with her for a detailed itinerary and it was only on 16th (that is one day before my departure) i was having complete plan of my trip (which later changed when i already started my trip). Due to this I was not able to check in details about each hotel. During my conversation about Munnar, she suggested me number of her friend, who was helpless in solving my problem and suggested me to call toll free number. In such a crisis situation I was expecting a help and not some one who will tell me makemytip toll free number. When I started complaining about the trip, neetu stopped picking my calls and even turned her cell phone off. This is not a professional behavior. Also she promised some complimentary things to me like cake and decorated room which was no where to be seen.
Feedback from other of same trip.
I met Mr Sachin Gije and Mr Bento Sequeira during my trip. They have also registered from makemytrip. They were charged much lesser than me (Eg Mr Sachin was charged only 19K for the same trip) Also they were provided with a sedan Class taxi while i was provided with Tata indica.
In all with above trip, I am feeling cheated and overcharged. I would like to demand refund of my money as the trip was not at all worth it. The trip meant a lot to me as this was my honeymoon trip and makemytip took good care to spoil it completely. I have registered complaint on call as well (Ref No 121219-040760, Contact person Niharika) but i am yet to see any progress for the same.
I hope this complaint is taken seriously.
Thanks and Regards
Anurag
Booking ID: IN1211B08129
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