I had booked my tour (Honeymoon) through Make my trip. However, I am constrained to lodge a formal complaint against your company for embarrassment, inconvenience and defamation caused to me as per below details.
As soon as we reached out first destination, i.e., Langkawi, it was to our utter shock that Hotel Berjaya Langkawi denied us check-in due to non-payment..!!! Whereas, we had made 100% payment to your company in advance well before the departure date as per the deal finalized and as per your terms and conditions. After a long discussion and argument with the hotel staff for about 2-3 hours, the hotel authorities were ready to allot us the room but only on the condition that we made them the payment of MYR 1500..!!! When I told them that my agent has already paid for the booking, they denied the same again saying they have not received any payment from your side. Again we had to try, persuade, wait and co-ordinate with your local agent and with your Indian staff (Namrata Shah @ Ahmedabad) to get the mess sorted out. Even though we wanted to get in touch with Namrata Shah, your Ahmedabad Office staff kept on saying that Namrata is currently not available and they will ask her to call back once she is available. They also refused to provide Mobile contact number of Namrata even though we explained them the entire scenario and the seriousness of the issue. We then had to speak to your local agent in Malaysia who somehow managed to convince the hotel staff about the issue and we were allowed to check-in after 3-4 hours of gruesome struggle and arguments.
Above incident was outrageous on your company’s part which led a great deal of embarrassment and defamation to me in front of my newly wedded wife. Moreover, it wasted a good part of the entire day (4-5 hours) from short tour to Malaysia. How can such a blunder take place from a reputed company such as yours..!!
The above incident was totally unacceptable to me. I would expect you to look into the matter and respond with appropriate justification and compensation to me in this regards.
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