Makemytrip is without doubt one of the worst companies out there.
I booked a return ticket bangalore to mumbai and back via makemytrip.
I cancelled the return (mumbai to bangalore) but not the onward one.
When I reported to the airport in Bangalore, I found that makemytrip had accidently cancelled this ticket too. I was at a loss as airline would not care or help (go Air by the way). I contact makemytrip and the lady told me that I should book another ticket on the spot and makemytrip will refund me the entire amount for the new ticket as the loss I incurred was due to their mistake. I was happy and booked another ticket on the spot costing me 6185 rupees.
I submitted the documents to makemytrip and now after 1 month I am still waiting for refund, After making several calls to them, they refunded 2356. I called up them again. The guy said the accounts guys had made mistake and the wrong amount was refunded.
(wow, first they cancel by mistake, then the refund wrong amound by mistake! what a joke makemytrip is!)
The customer service guys on the telephone are the most incompetent ones here (probably Airtel is the only company in India who has worst than them).
After calling them several times, the guys take 10 minutes to understand the problem, then they put me on hold for 10-15 minutes and then quietly disconnect the call. I had a very bad experience today when I had to call them 5 times, and each time after about 20 minutes, the guy disconnected the call. Each time a different guy would pick up and this would be repeated. When I told one of them about my ordeal, I could hear some snickering in the background, as if they are enjoying my suffering. The last person's name I recall is Kamal. I gave up trying as I has wasted 90 minutes on this already today, and more than 10 hours in all over the last month in calling them.
Please avoid makemytrip at all costs, no matter how nice their TV ads seem. It is a thug company. They only want your money and once they have it its in gods hands if you will ever get it back. They should be called "breakmytrip" instead.
People, please do yourselves a favor and spread the news about the frauds of makemytrip. Companies like this give India a bad name.
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