Hi, I had made a booking on 29th June The amount of Rs4447 was debited from my account, but i didnt get the ticket, I am following with them for a month now and still have not got anythin positive, other than buying time of 72 hrs every time when we call, I had spoken to multiple customer service agents, Attached is the email from them which I keep getting
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Subject
Citibank Account Statements
Discussion Thread
Response Via Email (Sagar Purkait) 25/07 12.26 PM
Dear Lakshmanan,
Greetings from MakeMyTrip!
We understand there has been much delay from our end in resolving your query, we apologise for the inconvenience caused to you regarding the refund issue and we take your feedback in a positive manner.
With reference to your mail regarding the refund of unconfirmed booking, we acknowledge the details provided by you. We would like to inform you that we have already forwarded your query to our accounts department with priority. We request you to provide us 72 working hours (from 24th July) to resolve the same. We will continue to follow up on the request to get your refund processed in due course.
For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (All Major Mobile Operators)/ 0124-4628700 (Any Landline). You may also write to us through "Reply E-mail" or writing to [email protected] or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Sagar Purkait
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 12 India
All Major Mobile Operators: 1800-102-8747
Tel: 0124-4628747, 0124-2898747
E-Fax number is 0124 - 4781801
E-mail: [email protected]
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/sharefeedback
Customer By Email (Makemytrip Customer) 24/07 10.57 PM
Do u go thru the complete details of this incident, I have already
provided this on 18th and sending it again, This looks to me as if not
providing resolution but just taking time not to give the refund
Hi Team,
Pls find the trace no and the payment voucher no, This
is on going for a long time, I need a solution ASAP
Trace no Amount
599936 2622
599849 4447
599886 4447
599956 4447
Payment voucher no is common:5602293428981206
On 7/23, MakeMyTrip wrote:
Customer By Email (Makemytrip Customer) 24/07 11.28 AM
Do u go thru the complete details of this incident, I have already
provided this on 18th and sending it again, This looks to me as if not
providing resolution but just taking time not to give the refund
Hi Team,
Pls find the trace no and the payment voucher no, This
is on going for a long time, I need a solution ASAP
Trace no Amount
599936 2622
599849 4447
599886 4447
599956 4447
Payment voucher no is common:5602293428981206
On 7/23, MakeMyTrip wrote:
Customer By Email (Makemytrip Customer) 24/07 09.57 AM
Do u go thru the complete details of this incident, I have already
provided this on 18th and sending it again, This looks to me as if not
providing resolution but just taking time not to give the refund
Hi Team,
Pls find the trace no and the payment voucher no, This
is on going for a long time, I need a solution ASAP
trace no:599849 599886 599956
payment voucher no:5602293428981206
On 7/23, MakeMyTrip wrote:
Customer By Email (Makemytrip Customer) 23/07 09.58 PM
Do u go thru the complete details of this incident, I have already
provided this on 18th and sending it again, This looks to me as if not
providing resolution but just taking time not to give the refund
Hi Team,
Pls find the trace no and the payment voucher no, This
is on going for a long time, I need a solution ASAP
trace no:599849 599886 599956
payment voucher no:5602293428981206
On 7/23, MakeMyTrip wrote:
Response Via Email (Sagar Purkait) 23/07 07.01 PM
Dear Lakshmanan,
Greetings from MakeMyTrip!
With reference to your mail regarding the refund of unconfirmed booking, as per the confirmation received from our finance department, the payment gateway (mediator between your bank and MakeMyTrip bank) requires the Six digit authentication code/ trace number to verify with your bank; hence we request you to share the above mentioned details at the earliest, so that we can assist you further and resolve the issue.
For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (All Major Mobile Operators)/ 0124-4628700 (Any Landline). You may also write to us through "Reply E-mail" or writing to [email protected] or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Sagar Purkait
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 12 India
All Major Mobile Operators: 1800-102-8747
Tel: 0124-4628747, 0124-2898747
E-Fax number is 0124 - 4781801
E-mail: [email protected]
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/sharefeedback
Response Via Email (Khushal Shah) 23/07 10.51 AM
Dear Lakshmanan,
Greetings from MakeMyTrip!
At the outset, we apologize for the inconvenience caused to you due to delay in your refund from our side.
With reference to your email about the refund status for Booking ID IN1207B07554, we understand there has been a delay and we have forwarded your query to the concerned department. We request you to provide us 72 working hours to resolve the same. We will continue to follow up on the request to get your refund processed in due course. we are waiting for revert from our finance team hence ; kindly provide 72 working hours to resole the same.
Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (All Major Mobile Operators)/ 0124-4628700 (Any Landline). You may also write to us through "Reply E-mail" or writing to [email protected] or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Khushal Shah
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 12 India
All Major Mobile Operators: 1800-102-8747
Tel: 0124-4628747, 0124-2898747
E-Fax number is 0124 - 4781801
E-mail: [email protected]
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/sharefeedback
Customer By Web Form (Makemytrip Customer) 23/07 10.21 AM
Hi, This has been close to a month now for the refund, I always keep getting a response that shud be resolved in another 72 hrs, Like wise lot of 72 hrs has passed by but still no refund has come, This wud be the last 72 hrs I am waiting I cannot wait more
Response Via Email (Khushal Shah) 23/07 08.40 AM
Dear Lakshmanan,
Greetings from MakeMyTrip!
At the outset, we apologize for the inconvenience caused to you due to delay in your refund from our side.
With reference to your email about the refund status for Booking ID IN1207B07554, we understand there has been a delay and we have forwarded your query to the concerned department. We request you to provide us 72 working hours to resolve the same. We will continue to follow up on the request to get your refund processed in due course.
Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (All Major Mobile Operators)/ 0124-4628700 (Any Landline). You may also write to us through "Reply E-mail" or writing to [email protected] or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Khushal Shah
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 12 India
All Major Mobile Operators: 1800-102-8747
Tel: 0124-4628747, 0124-2898747
E-Fax number is 0124 - 4781801
E-mail: [email protected]
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/sharefeedback
Response Via Email (Khushal Shah) 19/07 09.36 AM
Dear Lakshmanan,
Greetings from MakeMyTrip!
At the outset, we apologize for the inconvenience caused to you.
With reference to your e-mail about the refund for Booking ID IN1207B07554, we are working on your query and escalated to our finance department on 18/07. We request you to provide us 72 working hours to resolve the same. We will continue to follow up on the request to get your refund processed in due course. For further information, please note that Saturday, Sunday, and public holiday is non-working day.
For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (All Major Mobile Operators)/ 0124-4628700 (Any Landline). You may also write to us through "Reply E-mail" or writing to [email protected] or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Khushal Shah
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 12 India
All Major Mobile Operators: 1800-102-8747
Tel: 0124-4628747, 0124-2898747
E-Fax number is 0124 – 4781801
E-mail: [email protected]
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/sharefeedback
Question Reference #120711-041603
Product Level 1: Air
Category Level 1: Post Sales
Category Level 2: Refund
Date Created: 11/07 06.28 PM
Last Updated: 25/07 12.26 PM
Status: In Progress
Booking ID: IN1207B07554
TAT (in hours): 10
Adult Passengers:
Child Passengers:
Infant Passengers:
LOB Name:
Payment Preference: sms_triggered
Desired Destination:
Budget Per Person:
No. Of Days:
Choice of Meals: Task Meal
Product Name:
Purpose Of Travel:
Prospect:
Query-Product Class:
Product Class:
Travel Date:
Followup Date: 27/07 12.20 PM
Not Buying-Reason:
Campaign:
reason of call:
Assigned Date:
Channel Code:
Chat Queue _ Delete:
Source:
Subject:
Skill:
Phone Problem:
Chat Phone Number:
Category_:
Sub-Category:
Package Name
Package Type
marketingcust1
[&001:009237:45733&]
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Lakshmanan arunachalam
Fri, Jul 27 at 10:35 AM
To: [email protected]
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Payment voucher no is common:5602293428981206
Trace No:
599936
599849
599886
599956
On 7/25, MakeMyTrip wrote:
>
> Recently you requested personal assistance from our on-line support
> centre. Below is a summary of your request and our response.
>
> We are continuing to work on your issue. To provide more information,
> click the following link or paste it into your web browser.
> http://makemytrip3.custhelp.com/app/account/questions/detail/i_id/36937699
>
>
> Subject
> &&&&&&&&&&&&&&&&&&&&&
> Citibank Account Statements
>
>
> Discussion Thread
> &&&&&&&&&&&&&&&&&&&&&
> Response Via Email (Sagar Purkait) - 25/07 12.26 PM
- Show quoted text -
> Customer By Email (Makemytrip Customer) - 24/07 10.57 PM
> Do u go thru the complete details of this incident, I have already
> provided this on 18th and sending it again, This looks to me as if not
> providing resolution but just taking time not to give the refund
>
> Hi Team,
> Pls find the trace no and the payment voucher no, This
> is on going for a long time, I need a solution ASAP
>
> Trace no Amount
> 599936 2622
> 599849 4447
> 599886 4447
> 599956 4447
>
> Payment voucher no is common:5602293428981206
>
> On 7/23, MakeMyTrip wrote:
>
> Customer By Email (Makemytrip Customer) - 24/07 11.28 AM
> Do u go thru the complete details of this incident, I have already
> provided this on 18th and sending it again, This looks to me as if not
> providing resolution but just taking time not to give the refund
>
> Hi Team,
> Pls find the trace no and the payment voucher no, This
> is on going for a long time, I need a solution ASAP
>
> Trace no Amount
> 599936 2622
> 599849 4447
> 599886 4447
> 599956 4447
>
> Payment voucher no is common:5602293428981206
> On 7/23, MakeMyTrip wrote:
>
> Customer By Email (Makemytrip Customer) - 24/07 09.57 AM
> Do u go thru the complete details of this incident, I have already
> provided this on 18th and sending it again, This looks to me as if not
> providing resolution but just taking time not to give the refund
>
> Hi Team,
> Pls find the trace no and the payment voucher no, This
> is on going for a long time, I need a solution ASAP
>
> trace no:599849 599886 599956
> payment voucher no:5602293428981206
>
> On 7/23, MakeMyTrip wrote:
>
> Customer By Email (Makemytrip Customer) - 23/07 09.58 PM
> Do u go thru the complete details of this incident, I have already
> provided this on 18th and sending it again, This looks to me as if not
> providing resolution but just taking time not to give the refund
>
> Hi Team,
> Pls find the trace no and the payment voucher no, This
> is on going for a long time, I need a solution ASAP
>
> trace no:599849 599886 599956
> payment voucher no:5602293428981206
>
> On 7/23, MakeMyTrip wrote:
>
> Response Via Email (Sagar Purkait) - 23/07 07.01 PM
- Show quoted text -
> Response Via Email (Khushal Shah) - 23/07 10.51 AM
- Show quoted text -
> Customer By Web Form (Makemytrip Customer) - 23/07 10.21 AM
> Hi, This has been close to a month now for the refund, I always keep getting a
> response that shud be resolved in another 72 hrs, Like wise lot of 72 hrs has
> passed by but still no refund has come, This wud be the last 72 hrs I am
> waiting I cannot wait more
>
> Response Via Email (Khushal Shah) - 23/07 08.40 AM
- Show quoted text -
> Response Via Email (Khushal Shah) - 19/07 09.36 AM
- Show quoted text -
> &&&&&&&&&&&&&&&&&&&&&
- Show quoted text -
> &&&&&&&&&&&&&&&&&&&&&
>
>
> Package Type
> &&&&&&&&&&&&&&&&&&&&&
>
>
> marketingcust1
> &&&&&&&&&&&&&&&&&&&&&
>
>
>
> [&001:009725:07319&]
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