I have Booked a ticket from Bangalore to Miami through MMT. at the time of booking they told that flight changes and cancellations are permitted. When I asked for the flight change for a stoppover, first
time I called some lady lift the phone and kept me on hold checking the information for almost 30 minutes.
Then second time I called on Mr. Jaspreet told that we cannot provide a stopover or change the flight. After my repeated request he told not possible. Then I called Emirates airlines and they told the stopover is possible and the same can be changed only by makemytrip as the ticket is booked by them.
Again I called makemytrip and told that emirates confirmed the changes are possible. after keeping me on hold for 15-20 minutes he told that changes are possible, then he went again on hold for another 10 minutes. after almost half an hour he told our systems are not allowing to do that, we cannot change it. I asked him check out the solutions and please give me a call back. But he told we cannot call back and we cannot change it also. I have almost spent 40 Minutes on the phone and not sure How to go about it.
You cannot do anything as every time you call someone else will lift the phone and you need to tell the complete story to him. For Booking they called me 3 times to book the flight. But once there is a problem they are not even ready to call back with a solution. The only option now left is to go to local emirates office and ask for help.
The Worst part is they don’t have courtesy to provide a call back to resolve the issue.
I had a similar issue earlier when I booked a holiday from MakeMyTrip for me and wife to Singapore & malaysia. They worngly booked the tickets on other day. and then charged a penalty for the flight changes. Only Reason I booked through makemytrip again is American Express provides 10 times rewards point for booking through MakeMyTrip.
Hope MakeMyTrip.com upgrades it standards considering it is listed in US stock exchnage now.
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