AFTER MAKING COMPLAINT & SENDING N NUMBER OF REMINDERS I DIDN'T GOT ANY REPLY & COMPENSATION FOR ALL THE ORDIAL I & MY PARTNER HAD TO FACE DURING OUR HOLIDAY TRIP... IF ANYBODY CAN HELP ON THIS...
PLEASE FIND ENTIRE HISTORY OF COMMUNICATION HAPPENED BETWEEN ME & NAMASTE INDIA STAFF...
satish bhatia
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Linked Messages
Me Customer Complaint Aug 24
Me Re: Confirmation / Voucher Aug 23
ZEENAT Confirmation / Voucher Aug 13
To: "ZEENAT"
Cc: "satish_bhatia" ;"sumit" ;"Vishal" ;
Dear Zeenat / Sumit / Namaste India,
Its been more than a week now i haven't recieve any communication from your side. Its very upsetting to see such a irresponsible behaviour.
Let me remind you that i had booked a vacation through you at HarshGiri Lake Resort on 13th Aug for 14, 15 & 16th Aug for a couple. Before heading for HarshGiri I had confirmed twice about my booking & it was confirmed as told by ZEENAT & SUMIT. When I reached Harshgiri Resort, Shahpur I discovered that the booking never happened & i had to stand at the gate for more than 2 hours just to confirm from Namaste India. And more shocking was nobody had a courtosy to call back & answer a call when i had called & say clearly about the true status.
Again i waited for a call from Namaste India since last one week but it seems that you took me for granted & have forgotten my case thinking that I can't do anything.
As you say 100% penalty for any reschedule & cancellation of booking, I want adequate cash compensation for all the trouble & embarassment me & my wife had to face. Else I will take Namaste India to court & then court will see how to get things done. You arrive at the compensation figure considering all the pain I had gone through or else tell me i'll do your job easy. Kindly do the needful in max 7 days from today.
Awaiting your reply at the earliest.
Regards,
Satish Bhatia
9819994745
&&&- Original message &&&-
From: ZEENAT< [email protected] >
Date: 13 Aug 09 19:42:02
Subject: Confirmation / Voucher
To:,
Namastey Mr. Satish,
Thank you for booking your trip with us.
Your Bookings are confirmed as follows:
Name: Mr. Satish Bhatia
No. of pax: 02
Occupancy: 01 A/c Room
All Meals included
Amount: Rs. 5, 800 (which is to paid on arrival)
Please find the voucher attached.
Note: Please show the Namasteyindia's Voucher on arrival
Hope the above is in order.
For any further assistance, feel free to contact us
Thanks and Regards,
Zeenat Shafi
Executive - Outbound Tours
Namastey India.com
A-201 / 206, Kemp Plaza,
Mindspace, Malad (West),
Mumbai - 400 064.
Ph. : (022) 4054 9200 / 29.
Email:[email protected]
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