I travelled from Pune to Indore and back on 24th and 25th Dec by Neeta Volvo - AC 2x1 sleeper coach. This experience was horrrible and will not recommend anyone to travel by Neeta in future. Quality of the bus i.e. - Engine, vibrations, interior was not upto the mark. Bus model was 5 years old and it was technically not in a good condition to travel. This was agreed by the driver. Neeta charged Rs 1500 and Rs 1200 for Pune to Indore and back. Bus No- MH-02-XA-1718
While coming back from Indore, as the engine was not 100% working, driver was running the bus in 30-40 kms per hour and was not able to run it in 4th and 5th gear. Finally at Shirdi, the bus engine took a final breath and stopped.
The driver called his supervisor to address the concern and requested for a replacement. There was no replacement and all passangers were accomodated in other bus (different travel company) after waiting for 45 mins.
Neeta tours advertises as - "Towards the world class". Definitely this experience was not towards any class.
I am totally dissatified with this level of customer service.
0 comments