This is regarding my experience with a travel agent Deepa Travels in Adyar, Chennai. I approached them to book tickets for me and family to London and back and also to forward our Visa applications for process. I submitted the applications and submitted to them along with the fee, Bank pass book, P.O deposit books and a copy of my house document and also paid them the processing fee of Rs.1000/-per application. Because there was no update from them I called after two/three days only to know that the applications were still remaining with them. After persistent follow ups the applications were sent to the Visa agency after about 8 or 10 days.By the time I got the Visas the airfare went up by about Rs.2000 each. Well, I had to accept. They returned only the P.O. deposit books to me. The bank pass book and the house document copy were not returned. Lucky, I did not give them the original document as wanted by them Now it is more than three months since the incident. In spite of my repeated phone calls and e-mails I have not received any response from them. Even their Managing Director does not respond to the customer’s complaint. Height of indifference to the customer, I think. Their website boasts-At Deepa travels, customer is first! Do not know what they mean by that...
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