I am writing this mail with very dissatisfaction what I had during my last journey with PARVEEN TRAVELS.
I have booked my Pongal ticket (for 14th Jan’12) on 14th Dec’11 from Chennai to Madurai. It was a 2x2 Hi-tech semi sleeper -41 seater Non A/C with Fare Rs.427.50 – Booked by net.
I selected the boarding point as New Perungalathur and it was clearly mentioned in your ticket as GST Road, New perungalathur, Chennai -63, Land mark – Akash bhavan hotel.
Normally, we can catch the bus at the same landmark which is connected with JEBA travels (Located in New perungalathur). I was reporting by 09:45 PM against my departure time of 10:00PM. But before 1 week of 14th Jan’11, Parveen travels afford a new office in New perungalathur which is 1.5 Km away from Akash Bhavan hotel.
Worst thing in this, Nobody in perungalathur office was communicated regarding address change of office & Bus departure, even though I was mentioned my mobile number in my ticket. Since it was a rush time, I was not able to found the new address on time and finally I missed the bus & I paid extra Rs.250 for getting ticket in the next bus (Volvo A/C). I attached the copy of ticket for your kind ref.
Why I should pay extra rupees (Rs.250) for communication lack by Parveen/ The peoples in Parveen
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