I had send this below complaint by email to ezeego and would have sent several reminders till now. I did not receive any response till date. Calling the customer care is a nightmare. It is an STD call in the first place and it takes about 15 minutes after the call is through to speak to the officer. And again the person puts you on hold very often. And finally they say please send an email and slam the phone down without listening to you. For emails they dont respond. Pathetic service and a high level fraud company I have ever faced in my life.
The email I sent them is as follows.
I had booked a ticket through ezeego from Chennai to Hyderabad. The details are as follows
booking date : 24/11
booking ref no: EZR-377630/A
Invoice no: I-119171
The ticket was booked for 2 adults and one infant. But when approached the Indigo check in desk I was told that the money for infant ticket was not credited and I paid the fare again. Kindly request you to refund Rs.500/- which I had paid towards the infant ticket.
Whoever is reading this mesasge pelase go to makemytrip.com and book your tickets, they provide best service and they really take care of their custoners
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