Below find the mail which i forwarded to [email protected]
Hi,
I traveled on October 4th night from Chennai to Bangalore on Volvo at 10.45 pm. I was accommodated on seat nos 1 and 2 and had the worst experience of my life. I am not sure whether you people there will care about a customers complaints.
I boarded the bus from Egmore-Chennai and was having sound sleep and was disturbed at 4:30 morning somewhere before dharmagiri when we were asked to get out of the bus and board an ordinary airbus if we wish to reach Bangalore. when we enquired for a reason one of the KPN persons replied that the bus AC is not working and another person said it has break down and both was not the case. I heard them planning while leaving Chennai, however never thought it will really happen. After this we had a horrible journey in a horrible ordinary airbus which was stinging filled with insects and bed bugs. All the customers who usually travel was mentioning that now a days they have the same experience in KPN. I am sending this email as I wish to convey the same if anybody in KPN travels cares about the customers as mentioned in your logo and as mentioned in big impressive words in your website. Thank you for such a wonderful journey.
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