I have been Airtel DTH subscriber since Jan’10.
I took this subscription in Vadodara, Gujarat. My Customer ID is: 3002776947.
I have been recently transferred to Ranchi, Jharkhand. On 14th Aug, I made a call at contact center and request for re-installation of DTH at my residence in Ranchi. They booked a slot (Request no # 48519507) for same for 5:00 PM on 15th Aug’10. They also informed me that they will give me call half an hour before coming to my residence
I waited entire day on 15th; I did not got any call and no one visited my residence.
On 16th Aug, I got a call saying that your issue has been resolved. I informed them that no one has visisted nor the reinstallation has happened. He informed me that needful will be done on 16th and I will receive a call back. No call back received.
On 17th Aug, I again gave a call at contact center regarding the same issue, they took the complain (3584502) and informed me that issue will be resolved before 12:35 PM on 19th Aug. I am writing this mail at 6:45 PM on 18th Aug with confidence that resolution will not come within TAT.
I have written 3 mails to [email protected]. Attached are all the three mails. I have not received revert except for automated replies. Also attached are the reverts.
I have also filled the Grievance redressal form at your website but till date I am waiting for revert.
My concerns:
- I am without services from last 5 days.
- Balance is getting deducted daily
- I have no clue when I will receive the services.
To summarize, I am fed up with the pathetic services and ill treatment.
I am myself working in Customer Service area. However this is my Worst Customer Service experience.
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