Dear Sir,
I have purchased your SANSUI 32Hd LCD TV-sft 32 hbm having serial No.110910010270200044 on 10-12 from M/s. Reliance Digital Retail Limited, Visakhapatnbam, Andhra Pradesh.
Due to the sales men of M/s. Reliance Digital Stores, who exaggerated the performance of your SANSUI TV, I chooses to by your TV instead of LG LCD.
OK, your TV performed well even though we don’t know about functions and controls fully (No body explained during installation)
During August I found that the LCD is having a problem which is not switching ON. I have contacted the following places/persons as detailed below.
1) On 12-08 complained to the Phone No.0891-6564555 & 0891-6460002 who are the M/s. Reliance Digital Retail Limited, Visakhapatnam. They noted my complaint.
2) After 4 days again I contact the same Telephone numbers and they informed me that they are on my job.
3) After 2 days again I contact, that One Female voice informed me to contact the SANSUI repair agency engaged by them near to our area giving their Phone numbers etc.
4) After 2 days, I have contact the Repair agency at Gajuwaka, Visakhapatnam and found that the Technicians are not available at that time and will take another 2 days.
5) I waited for 4 days and finally one day One Engineer named Mr. Sekhar Babu visited my Residence, Inspected my LCD and found that the LCD having a Power Switch Problem and he intimated that the part is to be imported and fixed.
6) After 15 days when I contact the repair agency and found that the particular part not yet received by them.
7) Finally, when I am away from Visakhapatnam, the Service Engineer visited my home and fixed the part and left with the GUARANTEE CARD of the LCD and informed us that the same will be returned after wards.
8) After my return, I found that the following problems in our LCD :
a) ON & OFF switch which is making music (Harmony Sound) is absent –
b) The picture which is supposed to be 32 inches size is showing only 24 inches which is shrinked.
c) All the features of LCD is not explained by your Service Engineer to any one of our Family members.
This problems are immediately informed to your M/s. Reliance Digital Stores as well as to the Repairing Agency. Up to now, since 5 days no body turned up to my residence to rectify the SANSUI 32 LCD.
We never faced this type of torture when we utilized other House hold Electronic Equipments of various Brands & Makes.
I request you to kindly check up the SANSUI Services which are prevailing at the various places in India.
Also I request you to kindly provide better services at least to my LCD.
Regards,
I.Krishna Rao, 919177744714 Email: [email protected]
President, Visakhapatnam District Carrom Association,
Director, BHPV Employees Co-Op. Soiciety,
Executive Member, Visakhapatnam District Olympic Association
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