My AIRTEL DTH service (3002972428) is not avilable for 3 days after some idiot from thier Gurgaon Office (supposed to be the territory manager's team) who thinks I have a some amount pending to be paid whereas my account has been showing a positive balance and the service is also supposed to be activate (according to thier customer support staf).
My surprises on the case:
1. twice the account is put in safe custody (and the service is deactivated) and when the customer service is called they ask, madam you have requested for Safe Custody.
2. Later the account goes into suspension and again the customer service executive asks madam you have asked for the account to be suspended
3. and last but not the least, the account is categorized as case of piracy. Now one will wonder whth is piracy in a aDTH connection and I get to understand I am operating multiple TVs with one set top box. This is when I only have one TV in my household.
Im sure anyone would understand the mental torture i am going through and this is all becase there is one idiot sitting out there who has the autority to do all these actions in the back end and has an ego issue because he feels I have some amount to pay while none of the others in the team beleives so..And the best part is nobody in thier system knows who is doing it in the backend
What would you call this, torture, harassment or???
Last but not th least again .. thier nodal officer's names are also not correct on thier website...
CUSTOMER ID NO : 3002972428
Complaints registered:
6-3-11 | 5757362
6-3-11 | 5742346
8-4 | 5767665
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