Am holding an Airtel DTH connection for a year now and the Cust ID is 3001308759.
This Sunday (27th March) I called the customer care 18001028080 and spoke to Thomas to get a multiroom connection (two connection in the same house). On agreement that I will have to pay only Rs 160 per additional connection as multiroom (in addition to the subscription that I pay for my first connection) I have booked two connections through IVR.
Transaction Number: Airtel13792TPIV.
Issue: The Main problem is that instead of booking the two additional connection with the cust ID 3001308759 they have created a new cust ID 3007514981. As a consequence am required to pay the subscription for my first connection (which is ok for me) but am also required to pay the subscription to the two additional connections that I have purchased as multiroom.
Customer care & Airtel relationship center: When I called the customer care to sort this out, initially they told me that I have done something wrong by booking my connection on a different customer ID (Which should have actually be taken care by the person who booked the connection in customer care). Then Customer care gave me a solution that I should contact ARC to get the new ID mapped to my old cust ID.
If this is the way you treat customers (Like football) am extremely unhappy with the service. If this is not getting sorted out in a couple of days am going to trash all my three connections and take this to the highest level possible.
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