This is regarding the Customer Id No 3003450000 of Airtel DTH. I subscribed for Airtel DTH in March and ever since have faced mental agony and severe monetory loss due to the defeciency in your services. The intial installation itself was done nearly after 10 days, after 20-30 follow ups over the phone with your customer care and complaints lodged with consumercompliants.in and Nodal officers in New Delhi. Copy of the complaint is attached with this e-mail. Then I shifted to Bangalore in the second half of I requested for a re-installation to be done in Nov. In spite of banging my head with your customer support and Mr. Nagaraj (Team lead of Engineers in Bangalore - Mobile: 9731835578), the re-installation was not done for almost a week. I had no other option but to move to Tatasky due to the poor service offered by Airtel. I got a call from Nagaraj nearly after 10 days from the request for re-installation and I rejected the offer to re-instal as I had waited enough and got frustrated. Airtel didnt even bother to call me back and check about my displeasure inspite of not solving my query. Although the installation was not done, Airtel DTH kept deducting Rs.7 per day for nearly 4 months till date. As again I shifted my house, I thought of resintalling Airtel DTH as I thought the third time might be lucky. But I have been punished enough for doing the mistake of beleiving the day light robbers, beleiving the company that practices customer terrorism. This time I was promised that the re-intallation will be done on 20th March at 10 am. But as usual, no one called up and I kept calling Airtel Customer care for promises of contact within 2 hours (Every one failed to metion how many 2 hrs). Later in the evening of 20th, Ms. Lakshmi, floor manager called me and assured that the engineer will solve the issue before evening 6 pm. But again it was the same false promise given to me.
I contacted the Nodal Officer, Karnataka around 10:30 am today, 21st March who conferenced Mr. Nagaraj, who assured thet reinstallation to be done by 4 pm. Finally the engineer arrived at 4:40 pm and spent 2 hrs trying to install and finally said the cable needs to be replaced. He changed the cable and again fiddled around for almost 2 more hours to finally set it up at 8:45 pm. He said I need to pay the following:
Reinstallation - Rs. 200
Cable 14 mts - Rs. 168
Cable connector - Rs. 200
One Small Clamp replaced - Rs. 100
I contacted Customer again to check if these charges are right as I was first of not convinced with the cable replacement, as it took almost 2 hrs to get the signal even after replacing the cable. But as usual, the phone got disconnected without proper clarification given to me. As a result, I refused to pay Rs. 200 for cable connector as even the customer service executive over the phone was doubtful about those charges. I paid Rs. 468 and was given a bill, which the engineer claimed not to be having (Mobile no of engineer - 97411 88567). The DTH worked for only 30 mins and suddenly got disconnected throwing an error that the installation was done properly and contact Airtel Customer care. When I immediately contacted the engineer, he said the direction of the dish has changed recently and he was not aware that even old connections needs to fixed in the new direction. This is the efficiency of the engineer who doesnt even know his job. Now he says, he will raise the complaint and solve the issue within two days. After 2 full days of torture and mental agony, the installation was done and not properly that is going to take another 2 days to resolve.
As a result of all the above circumstances, I am planning to sue Airtel DTH in the consumer court and writing this to keep you informed regarding the same. I am seeking the help of Consumer Court India website to help me in this.
Regards,
Nageswar D S
H/O Ms. Divya Nageswar
97400 97900
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