Dear sir,
We bought a new hyundai tv 29 inches from NEXT RETAIL INDIA LTD NEAR FORT MAIDAN, PALAKKAD, KERALA (04913245400) by exchanging our old BPL EMPEROR TV on 18/09.They told that it has warranty for one year. Tv worked well in first six months but three weeks before it got stucked suddenly.
We informed that to the concerned showroom and they told that they would inform to the company and would be corrected within 24 hrs. But we didnt get any response from the company side for one week..Then we called the service engineer of hyundai Mr Pramod (ph-9645006671). He told that he would come and do service within 24 hrs. But we didnt get any response from that guy for one week. We frequently calledup that guy finally he came and told that yellow tube was damaged. Then he come in another day and told picture tube has gone. Finally he told that if he get those tubes he would replace and all. But so far no response from the company side.
Since the tv is under the period of warranty, it is the responsible of you guys should do replacement..Being a reputed company, hyundai should avoid customer grievances immediately..
this is the nth times we are informing to the company..
We have proper evidence for everything..This type of fraudulent we would never excuse..Really we lost trust in your company. We would never encourage anyone to buy anything from hyundai.
If we didnt get justice within one week, we would move to the consumer court for the penalty.
Regist no in company-CAL0703110092, comlaint cal no-1103110398
Regards
Sathian nair,
palakkad, kerala
ph-9037973963
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