Hi,
This is regarding a Dish TV promotion scheme at Big Bazaar at GIP, Noida where I have paid Rs.1000/- for a new Dish TV connection. I have been given the STB at the stop and rest equipment would have been provided at the time of installation. I wanted to get this connection installed and contacted customer care regarding this. My complaint# 33836938 was registered for installation on 6th Feb. I have told them everything that I had got this connection from Big Bazaar under your promotional scheme etc. When I enquired about the charges, I was told that I need to pay just Rs. 200/- plus service charges as installation and rest as per the plan I chose. I agreed to it. Today i.e. 12th Feb when I called up the person who would be installing the set, he told me that I need to pay Rs. 1465/-.
I again called up the customer care to confirm the charges. The phone was picked by Mr. Avinash who turned out to be utterly non-cooperative and non-understanding to my case. He consulted his technical department and told me that I have to pay Rs.1465/- as these are the scheme charges… I told him that boss, I have already paid Rs.1000/- for the box, a new box comes at Rs.1700/- and you are asking me another Rupees 1400 something more making the total to Rs.2400/-, how is justified? Moreover, when I called up earlier, I was never told about these charges in spite of repeatedly asking them. In the name of promotional scheme, am I being duped to pay almost 1000 rupees more?? Without understanding what I am trying to say, he was adamant and continued his scheme charges chatter. I told him that this is not the way a company can dupe people and this needed to be reported to consumer courts. His reply was that please go ahead do it and mention his name too.
I hereby demand a refund of my money from Dish TV and take back their STB. With this sort of public duping activities they are engaged in, I would rather not be their customer. I also want an action to be taken against Mr. Avinash. These sorts of people only tarnish the image of any company they are working with.
Regards,
Dinkar Goel
Email: [email protected]
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