1. A new dish TV connection was ordered on 31 Oct 10 with an assurance of installation within 24 hrs. The payment was made online in full as per following documents
(a) Confirmation of Order by dish Tv
Dear Customer,
Thank you for your order from http://www.dishtv.in
ORDER DETAILS:
Merchant Site URL: http://www.dishtv.in
Order Number: HO-31/10/10CAL-23012 Order Received: Oct 31
Total Amount: INR (Indian Rupees) 690.00
ICICI Bank Account Holder: LT COL ATUL CHATURVEDI
Billing Address : (As entered by the Customer)
36 (MARATHA) MEDIUM REGIMENT PIN 925736 c/o 56 APO
DELHI CANTT DELHI
110010 India
Customer's Phone Number : 9654108685
Customer's E-mail ID: [email protected]
Customer's IP Address : 121.245.68.161
(b) Order Confirmation by dish Tv
Date:- Oct 31 5:31PM
Dear LT COL ATUL CHATURVEDI,
Congratulations on choosing dishtv, India’s No. 1 DTH service provider. We welcome you to our family.
We wish to inform you that we had received the online payment of Rs.690 for1 nos. dishtv new connections.
We will deliver the product within 24 hour at the following address:
Delivery Add:
P 61/18 BAIRD PLACE NEAR GOPINATH BAZAAR, NEW DELHI
Your token number is 23012 Please save this unique token No:23012 for future reference regarding this transaction.
Your installation will be carried out by M/S APOLLO AIRWORLD (SERVICE FRANCHISEE), phone 9654384963
In case of any query or any information please feel free to call our 24x7 customer care service number 1860-180-3474 (Customer care No.)
Regards,
Dishtv India Limited
(c) Complaint by undersigned for non installation
Re: DishTv Home Delivery
Monday, 1 November 8:03 PM
From:
"Customer Care"
Add sender to Contacts
To:
[email protected]
Dear Sir,
Thank you for writing to dishtv.
We sincerely regret the inconvenience caused to you.
We would like to inform you that complain is under process.
We value your association and assure you of our commitment to serve you with a smile.
Regards,
Himani Negi
Customer service
DISHTV
DISHTV Customer Care
(d) Complaint to the Nodal Officer, Dish Tv, Delhi and reply thereto
From: Atul Chaturvedi
Date: Fri, 5 Nov 10:13:37 0530 (IST)
To:
Subject: DISH TV CONNECTION
Dear Mr Sandeep,
1. Please refer VC No 01506259651 and order for a new connection vide token number 23012 dated 31 Oct.
2. The existing STB developed an "unexplained" technical snag about four months ago which was duely inspected for by your authorised franchisee M/S Apollo Airworld. As per them the STB cannot work any further.
3. Accordingly, I consulted your customer care because I have already paid an annual subscription for the connection and due to no fault of mine and without being able to utilise the connection, monthly charges are still being deducted by dish TV.The customer care had no solution to the problem, rather they advised me to buy a new STB at exhorbitant rates of approx Rs 1400/-.It is not understood why the new complete connection kit costs a max of Rs 1000 where as an STB only should cost Rs 1400/-?
4. Having felt cheated and helpless, I once again contacted your customer care and was told by one of the representative that "pairing" of the old account could be done if I buy a new connection. Accordingly I ordered a new connection on 31 Oct 10 vide token no 23012.I was moving out of town on duty and requested your customer care if the connection could be done by 1st Nov 10.I was told that as per policy, the connection is done within 24 hrs.
5. On 1st Nov 10 nobody turned up with the new connection till 1130hrs. I therefore contacted your customer care who informed that M/S Apollo Airworld would be doing the installation. On contactiong the franchisee, I explained that it is important that they install it by 1st Nov and they assured a rep will arrive by 1700h. I kept waiting the whole evening but no one turned up.
6. On 2nd Nov I have moved out on duty and cannot possibly get it installed. So the question of not taking the calls of your franchisee becomes irrelevant.
7. I have been duped and fleeced of money twice by your esteemed company. On requesting for a refund of money atleast for the new connection ordered vide token no 23012, your customer care says there is no such policy.
8. May I once again most humbly request that a refund be made to me for the new connection which has not yet been installed. I understand that a a policy of your company, I have to forego the annual subscription paid by me on existing connection vide VC number under reference.
9. Since you are the nodal officer, I expect a fair response on the grievance.
10. The appalling customer service practices of your company leave me feeling cheated and fleeced twice. Action taken on this grievance may please be communicated by email,
Regards
Lt Col Atul Chaturvedi
9654108685
Delhi Cantt
REPLY BY NODAL OFFICER DISH TV
Re: DISH TV CONNECTION
Friday, 5 November 1:02 PM
From:
"[email protected]"
View contact details
To:
"Atul Chaturvedi", "Bhupender mail"
Dear Sir.
Regret for the inconvenience. I tried to speak to you but your phone is not reachable.
Regards
Sandeep.
Sent on my BlackBerry® from Vodafone Essar
(e) Till date neither the installation has been done nor Dish Tv has refunded the money.
(f) I request Dish TV to please refund the amount of Rs 690/- paid towards installation of new connection.
Regards
Lt Col Atul Chaturvedi
9654108685
Delhi Cantt
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