On 16th February I bayed a new DISHTV connection and this connection installed by SWETALINA ENTERPRISE BIDHAN PARK KOLKATA-90, at time of installation itself his engineer told me that setup box having some single problem then I asked him to replace that setup box and come up with new setup box but next day his engineer again came with same setup box and told me that this is working fine and did installation.
After 4 days on 20th February it starts creating problem and DTH stop working, problem was no single. I complained about this to customer care of DISH TV and they took my setup box for resolving problem saying that this problem will be resolved max by 48 hrs. After that I asked him to replace that setup box because this problem was known at time of installation and my connection is only 5 day old, but they did not responded. After 2 day I start calling him about status of my setup box but DISHTV customer care and local service provider did not respond me properly every time they telling they will resolve and provide me new setup box in next 24 hrs.
On 27th Feb I got call from local service provider saying problem is resolved but I was out of station so I asked him to come on 1nd March but they did not came I called local service provider i.e. SWETALINA ENTERPRISE more than 6 times and they told me that today itself they sending me setup box, so I cancelled my DR. appointment and waited for him. But they did not come.
They came on 2nd March with some old stupid setup box and they again connected that to my TV but that setup box also had same problem.
Then I called there customer care and told him about this and asked him why they send me old setup box if they promised me to send new one and asked him to refund my money and disconnect my connection but they start saying they need one more day to resolve this problem.
So I gave him 1 more day but yet they did not responded me, I already made 4 times call to their customer care but every time they saying today itself they resolve this problem.
Customer care saying that they forwarded my concern to local service provider.
It seems like at time of money and new connection DISHTV come forward after that they do not care about customer problem. After taking new connection I only used that DTH only for 4 days and they already took 13 days to resolve this problem
So I want my money back.
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