Iam Bhushan Kasbekar from Mumbai and I have got installed a new HDconnection of Dish T.V. My viewing card no is 01515082362.I am completely unsatisfied with the service been provided by Dish TV customer service associate and out sourced agencies who has done the installation. From day one of installation i.e June 05 till date Iam not getting proper signal of any channels. I have been calling to customer care, have coordinated with the Nodal Officer (Mr. Deepak Patil), later with Area Deputy Manager (Mr. Shailesh Chavan), Outsouced agencies (Kehan Enterprise – Mr. Parmar / Mr. Asif) who did the installation etc but till date my problem is unresolved. I email been send to the Nodal officer but till date there is no revertal nor any action has been taken. ****
Firstly they installed the Dish on 5th June but we were not able to see any channel till 10the June and in that also we were just unable to see any HD channel as whatever channels they were showing us in HD category none of were coming mentioing HD tag and when we asked the same to Customer service they told us that they shows their HD channels like that only. Also during 5thJune to 10th June their executives came 5-6times (including their 2 senior person) of which one Mr. Asif (who called himself as senior) he not even installed the HDMI cable he just put us on AV port not on HDMI1 port the same was solved when one of senior executive directly from Dish TV came on 10th June and installed HDMI cable then only we were able to see 2-3 HD channes and for other HD channels the situation was still jaise the waise...
Also the package which we took under the same we were suppose to get all channels but when I just asked particularly LifeOK channel then their executive is telling us that the same is been removed from their platform hence we have to pay extra 25rs. When we asked the customer service why the same was not intimated us while taking the connection or afterwards that executive was not having any satisfactory answer.
Also when ever we put call back request they keep mailing us that your number is in DND hence we are unable to call you whereas we told them to change the registered number (via phone & mail) but the same is still not happend.
Then on 17th July due to the rain water has passed through the cable wire into the set-top box and water was leaking from it hence we disconnected the set-top box completely. We have a 3 yrs old daughter and its quite dangerous as it could also lead to any accident. We kept calling to all the engineer from 17th but no body was bother to pick up our call neither to call us back then on 19th some engineer called and on 20th they changed complete set-top box, since then we started to face new problem that every after an hour our set-top box used to get restart automatically so now they are saying that the adapter of set-top box is spoiled so they will replace the same... we are really fed up with the same still we kept so much patience whoever engineer used to come at our place we never use any bad language to them. From all this you can understand the kind of installation done at our place. And their network is so poor even the little bit of changes in climate or smaldrizzleng affect the network...
And top of this they disconnected our connection on 5th July instead of checking in their record as their all seniors assured us waiver of the lost period.
We made this complaint to Dish TV Nodal officer, DGM but still in vain.
when we spoken with their DGM (Mr. Shailesh Chavan) he is saying that he will send the cash from his own pocket (as it is doing some favour on us) with his executive for the 15days which were lost in our service period. Then we can refill the package...
The most pathetic services I have ever seen... in this comparison the Cable connections are always best...
Really this is the bitteexperiencece which we got from Dish TV... and we will request please don't go for Dish TV connection as they are the most pathetic and 420 type people who just cheat people...
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