Sir/Madam, i hav purchased Dish tv Tru HD on 22nd March and they have promised in their advertisement that it will be installed in 24 hr, on passing 24 hr i booked my complain via Email and at customer care and was asked to wait for next 24 hrs, and by then the installation will be done, after 24hrs again i ranged at customer care center and they said the same and will talk to the franchise but nothing happened and then i received the mail stating to wait for next 24 to 48 hrs to resolve the problem. i again waited thinking that they are working on my issue but on 26th when i ranged the problem was same they have not even spoken to franchisee and told me to wait for next 24 hrs, on 27 i ranged at franchisee again and they said that they dont have the Hardware and to wait till 31st March, i spoke to customer care to arrange for alternative franchisee they said to wait till 7 pm in evening to get back to me with updates but at 7 i dint got any call and when i called them they are asking me to wait for next 24 hrs before the they can get back to me.
I am frustrated with their unprofessional way of handling the problem and continuous harassment by their non responsive behavior, I am thinking of filling my case against Dishtv for the same in cunsumer court please haelp me how can i do the same
Thanks and Regard
Sarvesh Kumar
9435321921
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