We are availing the Platinum Pack of Dish TV and the pack is active till Dec 22. Our VC no - 01508524003. Since about 17th Aug. a big message icon is appearing at the top (centre position) of the TV screen. Numerous calls to Dish TV Customer Care and the solutions suggested by them have proven to be fruitless. Finally yesterday I was advised by Dish TV to take my set top box to the Dish TV Service Centre. The service centre technicians also tried their very best (they kept the set top box with them for one full day) but they also failed to remove the icon. Finally, today (05.09.2011) I brought the set top box back and again called the Dish TV customer care. This time one Mr Pankaj told me that the problem is with the alignment of the antenna. A technician would come and I would have to bear his service charge of Rs 150 plus travelling expenses. I called Dish TV back and said that if the alignment problem is there with my antenna how come the problem was there at the service centre too? Was the antenna there also having alignment problem. To this they replied that the problem can only be looked into by their technician. To this I agreed but refused to bear any expense. My stand is that the message has been sent by the Dish TV server and not by the customer. Then should the customer bear the exense for its removal or is it the duty of Dish TV to solve the problem at their end? Obviously the icon is very irritating and disturbs TV viewing. Dish TV is charging enormous amount for viewing its DTH. Has the customer paid to view the channels or the very very distrubing and irritating big message icon?
Please help.
0 comments