Hi,
This is regarding the DISHtruHD DTH bearing VP NO: 01513928150.I have brought it on 09/04.
Upon so many calls to cust-care [*1860-180-3474 and 044-60013474], finally they installed it on 15/04 and as per their promise, i would be receiving 45 days of free trial on some of the HD channels (appx 5 channels i think so).
Till now, i am unable to view any of the HD channels and when i had called up cust-care, they told the installation of DISH was not correct due to which my set top box unable to receive total 305 channels (it is receiving only 150 channels only). Also, they told it would be fixed with-in 24 Hrs. They were never active in serving customer from day1. I had called them up repeatedly almost 20 times and every time they dictate the same thing "Your concern will be addressed in 24 Hrs" and followed by some nonsense "convincing phrases". I really wonder why DISHTV launched its services when they are not capable of doing it so. I would have purchased other vendor HD set top box..
My free trial period almost about to lapse, but still the problem is not fixed. As i got pissed off by DISHTV promptness in resolving the issue by repeated calls, I sent a mail to [email protected] describing my horrible experience and it seems like it still not turned them up.
After all what can i do when they (DISHTV) not responding promptly... So i have left with no choice but to log my experience here so that other people could be little cautious in their DTH choose.
Let me see how they gonna be respond to my problem and upon that, i will take action on them (Becoz, it does not come to me free of cost. I have vested some money to get it installed and taken enormous my personal time on talking to cust-care.).
-- Pavan
I am finally writing to this forum with no hope that, DISHTV will be fixing the issue
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