I am really distraught to see the response & state of affairs of once my favourite company Airtel particularly its DTH services.
It is worth to inform you that I had purchased Rs.999/- Airtel DTH through credit card via telephone on 26 or 27 August and was promised installation within 72 hours. But the installation was done only on 5 September after various requests and complaints at 12148/50. Now when the installation was finally done on 5th September, the activation was not done and I was told to wait for 24 hrs more.
I would like to tell you that these commitments proved to just be a crude joke. Earlier executives assured me that they will get it installed within the stipulated time and will do follow up with me, but nobody cared to follow up.
Now that installation has been done they are again delaying my activation. I was told by the customer care office, nodal office, installation division and what not that my request would be looked into but believe me the response has been horrible.
Even my emails were not responded. I request you to kindly get my conversations checked from your customer support, even you will realize how mess has it been now. After all this back and forth conversations, nobody cared to activate it till date.
And why am I writing you is just to convey the rot in some of your offices and to provide me relief. I am an ordinary customer but do not compel me to do some extraordinary things including suing your company for agonizing me.
Being an airtel mobile customer from year 1999, I have not seen such lax approach ever. I wish I had never bought that bullshit DTH connection. It has really pained me and nobody is there to mitigate it.
I now request you to kindly look into the matter and explain to me why I should not take legal course for this agonizing experience I had with your staff and why I should not start a negative publicity campaigns through Internet and word of mouth against your product.
One more thing, the sales managers/coordinators for J & K or Kashmir are horrible staff members this company can ever get. They do not entertain your complaints and just provide excuses.
My suggestion to fellow citizens, never buy an Airtel DTH, it is painful.
My details are given below;
Yasir Qureshi
Customer ID 30050 80505
Contact Number 97972 12786
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