My Parents bought Dish TV from M/s Tiwari Brothers, at Raigarh (Chattisgarh) vide Invoice no. : 5343 on 17th November. It was billed on my Father's name: Mr. P.K. Bagchi
On 10th June the Set Top Box stopped showing anything and was not even beaming any signal.
On 11th June My Father deposited the faulty Set Top Box (STB No. DST 09030616671) to Tiwari Brothers from whom he had bought it, who next day told my Father that they have deposited the faulty Set Top Box to the Dish TV Service Center M/s Mega Systems.
After constant follow ups, the Set Top Box was returned to My Father on 17th June which ran fine for that evening, but again stopped beaming signals from 10 PM on the same date.
On 18th June My Father again deposited the faulty Set Top Box to M/s Mega Systems (Dish TV Service Center), Raigarh.
After rigorous follow ups my Father was given an alternate old Set Top Box (STB No. DST 09070915411) on 20th June and was told that it will be activated in 4 hours time.
However this alternate Set Top Box has still not got activated and hence is beaming only free to air channels, not the platinum pack which my Father has subscribed to.
On reporting this to the Seller (M/s Tiwari Brothers) and the Service Center (M/s Mega Systems) both are not responding.
I reported this entire issue to their customer care executive (West) on 21st June via telephone at 4.00 PM and was given the Complaint reference number: 40593912. I was told that this issue will be resolved in next 2 hours and the alternate Set Top Box will be activated if channel 999 is played for 2 hours constant, which my Father did, but in vain.
This has caused grievous mental and physical problems to my parents who are both retired and senior citizens living alone in Raigarh.
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