Hi,
I bought this connection in december last year and on april 27th, I logged a request to move the connection/dish to my new house i.e to de install everything from my old house on April 29th and reconnect to my new one on 30th.
Technician did not turn up on 29th, and on 29th i again called the customer service and logged a complaint. (ref no : 2583881 and 2632397)
Since then I have been calling them. I am now moved to my new house and I had to remove the dish myself. today its 8th May.. No signs of Airtel guys coming in and fixing my connection
All they had been doing is to deduct money from my account daily for the service that I am not using since April 29th.
They also have closed my complaint saying the customer move his dish himself! and did not bother to check with me before closing.
I have been since then calling them repeatedly and everytime they told me that some one will be in touch. Infact couple of times they did call me to say, some engineer will call to fix up an appointment
I am still waiting with my dish lying in living room area of my house
Worst Customer Service experience I have ever had. I think these guys take the customers for granted.. as in india we do not have proper legislation... so the exploitation
Regards,
Deepak Hegde
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