Hi,
This is Veeramani, using airtel dishtv. My customer id is 3008214563 and my mobile num 9176985875. Im holding this DTH connection just for last two weeks and completely frustrated with their service.
1) First of all, the antenna is fixed in the wrong place where its the walking path to some people who stays in that building. When the engineer was trying to fix the antenna for the first time, I clearly told him that this is not the right place to fix, but he didn't listen me and simply fixed that.
2) Antenna got disturbed when some people carried some things and it lost the signals. When I reported this problem, theys sent an engineer, he simply adjusted the antenna and fixed that issue. Even I asked him to shift the antenna to some other place as its getting disturbed when people moving that side, but he simply didn't listen to my words and went off.
3) When I got a confirmation call to check for that issue, I reported them the same thing and they assured me to fix that issue asap (without any charges to shift the antenna).
4) But I didn't get any follow-up call after that. Meanwhile I lost the signals again due to heavy rain on Saturday (2nd July) night.
5) When I tried to check the status of old complaint, I didn't get proper reply from their customer care reps. They were simply using some polite words and trying to convince customers. Thats all they know!!! They had no clue if there was any complaint already registered or not.
6) After listening to all my problems, they were simply registered a new complaint for the current problem as well as the old problem and even they assured me there will be no charges for shifting the antenna to some other place. However, I was fully dissatisfied with their service and wanted to cancel the connection and asked them for the relevant details. The floor supervisor gave me some website/mail id (Im not sure whats that exactly) to mail and assured that I will get the refund if I send a mail to this. It was supportdth.in/airtel.in. Still Im trying to figure out weather its a website or mail-id!!!
7) On top of that, I got a call from AIRTEL engineer this morning. He asked me about the problem and I have explained him. He simply said they will be charging for shifting the antenna!!!
One thing I clearly understood from their customer service.
1) AIRTEL customer service agents doesn't give proper information. They are simply trying to convince the customers. I don't want to blame them. I think thats their process and they are simply following that.
2) AIRTEL service engineers doesn't have common sense at all. They are not ready to understand the main factor for this issue. They simply try to adjust the antenna and making sure it gets the signal when their visit.
Finally, I have decided not to continue with this kind of customer service. So I kindly request them to cancel my connection as soon as possible and provide me the refund.
I hope i wont get a machine kind of reply for this mail. Please understand my problems and do the needful.
Regards
VEERA
0 comments