Hi,
This is Biranchi from Noida, using the Airetl Digital TV having customer Number as 3000234222.
It's a matter of Big concern that most of the time I am not getting signal and getting the error code as B001 and reason mentioned as "bad cable connection or bad weather condition at your end or at broadcast center".
I am trying to reach customer care but everytime the call is automatically getting disconnect after reaching to the IVR option of speaking to customer care and getting a SMS to send to one number for HELP. I am completely fed up with this kind of service.
Once I got a chance to talk to the customer care after trying several times and he created a compalin and assured me to resolve the problem within 24hrs but no body contacted me during that time and I received a call after two days and the guy told me they will charge for 100 rupees for engineer visit. I could not understnd the reason behind charging 100 rupees. I am facing the issue frequently and does that mean I have to pay 100 rupees every time.
It's the responsibility of Airtel to provide the service. I was not convinced to pay 100 rupees and denied to give 100 rupees for servicing and the airtel person disconnected the call and immedeatly I received a SMS as your request has been closed and resolution has been provided.
It's very bad to see the monopoly Airtel is applying to the customer, I don't understand how come they close the request without the consent of the customer.
I request you through this forum please look into the matter om priority.
I am not using the service of Airtel since last two weeks, I would definitely ask for refund of the rental for the period I have not used the service.
Thanks,
Biranchi
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