Dear Sir
I had taken a DTH connection from Airtel over the phone from their customer services on 29 Jul 11 alongwith a Digital HD DVR and Ultra HD package and paid by credit card for 12 month. I was promised that I will also be given 2 month free next year plus Rs 250 credit by the same lady who sold me the package and that any additional HD channels that Airtel will introduce will also be available to me. My Customer id is 3008486311
However, my problems started from that day. Firstly the DVR was not installed within a day as promised and after that it took them 2 days to activate it. The DVR also misbehaved on a no of occasions and many a times the service engineer had to be called to repair it. The HD channels were conspicuous by their absence right from the start and when I called up the airtel I was told that I have not subscribed to the HD package and I realised that I have been duped by such a big company!
However after my persistent complaints the superviser told me that due to wrong promise by their sales rep she is granting me HD channels gratis. And I started received the HD channels some time in Aug. However, from 01 Jan 12 all the HD channels stopped and I started getting the message that I have low balance. I again started contacting the Airtel and also wrote a no of emails as to how do I have low balance despite paying for 12 month rent in advance. I was then informed that the supervisor had also duped me as she had invoked HD services by cutting from my bonus amount which lasted till 31 Dec 11. THis was the second instane of false promise and act of treachery from such a reputed company
I feel that the company has still NOT SOLVED MY BASIC COMPLAINT THAT I HAVE BEEN CHEATED BY AIRTEL as I was promised HD services with a HD DVR for which I PAID THE FULL AMOUNT FOR 12 MONTHS IN ADVANCE. Does it stand to logic that a customer will buy a HD DVR with the best package that was on offer with the Airtel at that point in time and pay for the services for 12 months in advance and not subscribe for HD channels?
My mistake was THAT I TRUSTED Airtel's SALES REP ON THE PHONE AND PAID BY CREDIT CARD FOR 12 MONTHS RENTAL IN ADVANCE
Had I paid for 3 months than Airtel would have been running after me rather than the other way around
I request that HD channels be restored to me ASAP with in the existing subscription
I feel that I HAVE BEEN CHEATED BY SUCH A BIG AND RENOWNED COMPANY and that too after I trusted the word of AIrtel's sales rep and PAID FOR THE ENTIRE YEAR IN ADVANCE
Awaiting a favourable response from AIRTEL
Regards
Jatinde
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