On 4th of June, I have purchases Airtel Digital TV connection through Croma, Bangalore. It is a 12-month Ultra Pack at INR 4350. Airtel received the subscription amount immediately and sent me my customer number, and on logging on to their online portal, I immediately found that the entire amount has been credited. However, till date, regardless of all promises made by Airtel about instant connection, all I have received is my customer number (3004263248). This is after 11 days of purchase, forget 24 hours!!!
Repeated calls to the customer care center yields no results. Either the calls are never picked up - they will put you on hold for 10-15 minutes and make you listen to junk music and crappy voice messages which go silent every once in a while, making you wonder if the call is at all alive. At other times, numerous promises are made - installation will be done today, tomorrow, and so on... I have never, till date, received the call from the installation engineer / staff.
The customer mail does not work. It has been configured to send only automated replies; nobody looks at the mails sent by customers. I had sent an email from my email id: [email protected] to the id: [email protected] on 9th June, and all that I have received is an automated reply. No Customer Service personnel even bothered to call me after the mail.
The only complaint number I have been given is 2990286, dated 7th June, which, without any installation, has been termed 'closed'!
At this moment, I'm practically clueless whether I will get the installation and connection before the end of the world cup. And all this, after the full money has been paid!!!
I hope that an Airtel Official looks at this post and takes suitable action on my connection.
Abhishek Roy,
Koramangala, Bangalore
0 comments